Insurance Client Success Specialist

State Farm; Newark (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Rolando Suarez - State Farm Agent is seeking a Customer Service Representative to join a dynamic agency focused on helping clients manage risks and achieve their financial goals. You will handle inquiries, coordinate with team members, and deliver exceptional service to the community.

The role offers opportunities for growth, a supportive environment, and a chance to build a rewarding career in insurance and financial services.

Qualifications

• Experience delivering customer service in fast-paced environments.
• Ability to explain insurance options clearly.
• Team-player with proactive problem solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Dedicated to customer service

Customer relations

Excellent communication

Proactive problem-solving

Job description

Rolando Suarez - State Farm Agent is seeking a Customer Service Representative to join a dynamic agency focused on helping clients manage risks and achieve their financial goals. You will handle inquiries, coordinate with team members, and deliver exceptional service to the community.

The role offers opportunities for growth, a supportive environment, and a chance to build a rewarding career in insurance and financial services.