Insurance Client Services Associate

UNICO Group; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

UNICO Group is seeking a Client Services Specialist to support Client Managers and Executives in a fast-paced commercial insurance environment. You will handle internal, client, and carrier communications with a focus on service, accuracy, and teamwork.

The role requires strong communication, organization, and problem‑solving skills, plus the ability to learn new software and manage multiple projects while meeting deadlines. Nebraska licensure or willingness to obtain is required.

Qualifications

• Education: High school diploma or GED; bachelor or associate degree preferred.
• Experience: At least one year in a client‑focused role. Group benefits experience preferred.
• Licensure: Nebraska Life & Health license, or willingness to obtain within 90 days.

Responsibilities

• Manage day‑to‑day internal, client, and carrier communications, problem‑solving, and compliance on client accounts.
• Support marketing by compiling documents, collecting data, and gathering carrier quotes as requested by the Risk Advisor and Client Manager/Client Executive.
• Support team members in timely handling of phone and email communications during team member absences and busy periods.
• Assist Client Managers, Client Executives, and Advisors by facilitating the renewal process for clients.
• Partner with insurance carriers to ensure accurate coverage throughout the year, with emphasis during renewals.
• Maintain thorough, accurate records in our Agency Management System and other internal/client‑facing systems.
• Work closely with the team to maintain knowledge of client accounts to identify issues and opportunities.
• Stay informed of carrier changes, industry developments, and government regulations surrounding group benefits insurance.
• Provide regular two‑way communication between the client and team, providing strong representation and expectations.
• Understand company capabilities and communicate offerings to the client.

Skills

Exceptional communication

Organization

Attention to detail

Customer service

Problem solving

Time management

Resourcefulness

Learn new software

Education

High school diploma or GED

Bachelor or associate degree preferred

Nebraska Life & Health license

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

UNICO Group is seeking a Client Services Specialist to support Client Managers and Executives in a fast-paced commercial insurance environment. You will handle internal, client, and carrier communications with a focus on service, accuracy, and teamwork.

The role requires strong communication, organization, and problem‑solving skills, plus the ability to learn new software and manage multiple projects while meeting deadlines. Nebraska licensure or willingness to obtain is required.