Insurance Billing/Collection Assistant II (Hybrid) - Physicians Billing Service

Washington University in St. Louis; St. Louis (MO); Hybrid; USD 51,317,000 - 75,586,000; Full time

Job summary

Washington University in St. Louis seeks a billing follow-up specialist in St. Louis, MO to perform insurance follow-up, verify information, and expedite payments from payers for physician services.

You will use Epic and payer portals, review patient accounts for accuracy, and ensure timely payment while meeting QA standards. This role supports a primarily remote schedule with monthly in-office attendance.

Qualifications

• High school diploma or equivalent required.
• 2 years of bookkeeping/accounting and/or medical collections experience preferred.
• No specific certification or professional license required.

Responsibilities

• Follow-up billing and collection duties to ensure timely payment of physician charges.
• Review patient accounts for accuracy of insurance, eligibility, invoices, remittances and necessary information.
• Utilize Epic, system tools, and payer websites for submission, status checks, attachments and authorizations.
• Meet QA and efficiency standards and strive for one-touch resolution.
• Interact with management and staff to discuss issues and find solutions.
• Perform other duties as assigned by supervisor/manager.

Skills

Claims Resolution

Collections Strategies

Communication

Computer Literacy

Confidential Data Handling

Epic EHR

Health Insurance Billing

HIPAA

ICD-10 Procedure Coding System

Insurance Follow Up

Medical Billing and Coding

Microsoft Excel

Microsoft Word

Office Equipment

Telephone Communications

Education

High school diploma or equivalent

Job description

Position Summary

Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records, and claims, contacting insurance companies as well as other related duties to expedite payments from various payers for physician services.

Location

St. Louis, MO 63110

Scheduled Hours

40

Job Description

Primary Duties & Responsibilities:

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
• Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
• Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department.
• Interacts with management and staff members to discuss issues.
• Performs other duties as assigned by the supervisor and/or manager.

Working Conditions

• Normal office environment.
• Primarily remote with the exception of coming into the office at least once a month.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Education

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

Certifications / Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

• Claims Resolution
• Collections Strategies
• Communication
• Computer Literacy
• Confidential Data Handling
• Epic EHR
• Health Insurance Billing
• Health Insurance Portability & Accountability Act (HIPAA)
• ICD-10 Procedure Coding System
• Insurance Follow Up
• Medical Billing and Coding
• Medical Terminology
• Microsoft Excel
• Microsoft Word
• Office Equipment
• Telephone Communications

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.