Insurance Benefits Specialist

Greenbrooktms; Missouri; On-site; Full time

Job summary

An established industry player in mental health care is seeking a dedicated Insurance Specialist to join their mission-driven team. This full-time role is crucial for ensuring patients can access their insurance benefits for essential mental health treatments. You'll work collaboratively with clinical and administrative teams to navigate the complexities of insurance, ensuring seamless communication and support for patients. With a commitment to innovation and patient care, this opportunity offers a chance to make a real impact in the lives of many. If you're passionate about mental health advocacy and possess strong problem-solving skills, this role is perfect for you.

Benefits

Competitive hourly pay

Comprehensive benefits

401(k) with company match

Paid time off

Work-life balance

Qualifications

• 2+ years of experience in healthcare insurance, preferably in mental health.
• Strong communication skills with a customer-first mindset.

Responsibilities

• Verify patient insurance coverage and mental health benefits.
• Communicate with insurance providers to confirm benefit details.

Skills

Healthcare Insurance Experience

Medical Billing and Coding

Communication Skills

Problem-Solving Skills

Critical Thinking Skills

Customer Service Mindset

Education

2+ years of experience in healthcare insurance

Tools

Microsoft Office

EHR Systems

Job description

Join the Mission to Transform Mental Health Care — Insurance Specialist | Greenbrook TMS

Are you passionate about helping others access the mental health care they need and deserve? Are you someone who thrives on details, problem-solving, and navigating the complex world of insurance? If that sounds like you, we’d love to have you on our team at Greenbrook.

We’re currently hiring a full-time Insurance Specialist based in our Creve Coeur, MO clinic. In this essential role, you’ll work behind the scenes to ensure our patients can fully utilize their insurance benefits to receive the care they need.

Why Join Greenbrook?

1. Competitive hourly pay: $18–$20/hour (based on education and experience)
2. Comprehensive benefits: medical, dental, vision, 401(k) with company match, and paid time off
3. Work-life balance: Hours vary between 8 a.m. – 6 p.m. (EST), Monday through Friday

What You’ll Do:

1. Verify patient insurance coverage and mental health benefits
2. Identify insurance requirements and authorization needs
3. Communicate with insurance providers to confirm benefit details
4. Research the most cost-effective options for patients’ treatment plans
5. Keep patient insurance information up to date in our EHR system
6. Document insurance details clearly for clinical and billing teams
7. Monitor and report trends or delays in insurance reimbursements
8. Partner with clinical and administrative teams to remove insurance-related barriers to care

What You Bring:

1. 2+ years of experience in healthcare insurance (mental health experience a plus)
2. Familiarity with medical billing and coding practices
3. Strong communication skills and a customer-first mindset
4. Proficiency in Microsoft Office and EHR systems
5. Ability to work both independently and collaboratively
6. Solid problem-solving and critical thinking skills
7. A genuine interest in mental health advocacy and patient care

About Greenbrook:

Greenbrook is a national leader in delivering innovative, FDA-cleared treatments for Major Depressive Disorder and other mental health conditions. With over 1.3 million treatments delivered to 40,000+ patients, we’re redefining how mental health is treated across the U.S.

We operate over 95 treatment centers and specialize in Transcranial Magnetic Stimulation (TMS) and Spravato (esketamine nasal spray) — non-invasive options for those with treatment-resistant depression.

At Greenbrook, you’ll be part of a mission-driven team that’s making a real impact every day.

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics makes hiring decisions based solely on qualifications, merit, business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.