Insurance Associate

Primary Residential Mortgage; Centennial Park (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Primary Residential Mortgage is seeking an Insurance Servicing Specialist to perform daily insurance servicing within the MSP system (Black Knight), monitoring coverage and updating policy data to keep borrower records accurate.

You will conduct monthly LPI billing reviews, prepare notifications to carriers, and perform QA audits to ensure investor/regulatory compliance. The role requires strong organizational and communication skills and the ability to work independently and with colleagues.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Monitor insurance coverage and update policy information in MSP system (Black Knight) to maintain accurate loan records.
• Review monthly LPI billing for accuracy and proper application to borrower accounts.
• Prepare and send mortgagee clause change notification letters to carriers/agencies.
• Complete monthly Servicing QA audits to verify compliance with policies and investor/regulatory requirements.
• Coordinate with insurance vendor (Proctor) and monitor performance against SLAs.
• Manage insurance-related exceptions, researching discrepancies and coordinating resolutions.
• Process and monitor insurance refunds and document per servicing procedures.
• Track claim status with carriers to ensure timely payments and proper application of proceeds.
• Oversee insurance loss claims managed by vendor.

Skills

Organization

Customer service

Written and verbal communication

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Perform daily insurance servicing functions within the MSP (Black Knight), including monitoring insurance coverage, updating policy information, and addressing insurance-related exceptions to maintain accurate loan records.

• Conduct monthly reviews of lender‑placed insurance (LPI) billing to ensure accuracy, proper application to borrower accounts, and compliance with investor and regulatory requirements.
• Prepare and send mortgagee clause change notification letters to insurance carriers and agencies to ensure servicing information is properly reflected on borrower insurance policies.
• Complete monthly Servicing Quality Assurance (QA) audit reviews to verify compliance with internal policies, investor guidelines, and regulatory requirements.
• Provide oversight and coordination with the insurance vendor (Proctor), including monitoring vendor performance, addressing discrepancies, and ensuring service‑level expectations are met.
• Manage insurance‑related exceptions by researching discrepancies, coordinating with internal teams and external parties, and ensuring timely resolution. This includes written correspondence and telecommunications.
• Process and monitor insurance refunds, ensuring accurate application to borrower accounts and proper documentation in accordance with servicing procedures.
• Track claim status and follow up with insurance carriers to ensure timely payment and proper application of insurance proceeds for any in‑house claims.
• Provide oversight of insurance loss claims managed by the vendor (Proctor).

Qualifications

• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong problem solving and analytical skills
• Ability to work independently and collaboratively within a team environment

Preferences

• Background in mortgage servicing, insurance tracking, or escrow administration.
• Understanding of insurance processes and regulatory or investor compliance requirements.
• Familiarity with third‑party vendor coordination and oversight processes.

Company Conformance Statements

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate officelocation). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.