Insurance Agent - Sales

aoins; Lansing (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Friendly environment

Structured training

Employee mentoring

Compensation package

401(k) matching

Pension plan

Bonus programs

Paid time off

Job summary

Auto-Owners Insurance in Michigan seeks a customer service professional who will interact with policyholders and internal teams to gather information, explain insurance options, and support underwriting and claims processes.

The role offers a merit-based work-from-home program after training, with flexibility to work remotely up to three days per week. A Bachelor's degree or related experience is preferred, and licensing requirements must be pursued as needed.

Qualifications

• Several years of related experience and/or training or Bachelor's degree is required.
• A minimum of two years of customer service experience is preferred.
• Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.

Responsibilities

• Communicate and work with policyholders and associates at all levels.
• Begin to establish working relationships with policyholders.
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary.
• Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs.
• Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements.
• Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
• Collect pertinent information from policyholders to timely and accurately open claims.
• Make computer inquiries and entries relating to policyholder accounts.
• Coordinate with lenders and mortgage companies.
• Communicate and explain non-renewal and cancelation decisions to policyholders.
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company.

Skills

Customer service

Communication

Policy knowledge

Licensing

Underwriting

Claims support

Education

Bachelor's degree or equivalent

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

• Communicate and work with policyholders and associates at all levels.
• Begin to establish working relationships with policyholders.
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary.
• Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs.
• Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements. Policies are varying levels of difficulty.
• Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
• Collect pertinent information from policyholders to timely and accurately open claims.
• Make computer inquiries and entries relating to policyholder accounts.
• Coordinate with lenders and mortgage companies.
• Communicate and explain non-renewal and cancelation decisions to policyholders.
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Ensure accurate insurance coverage is provided to customers.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Desired Skills & Experience

Several years of related experience and/or training or Bachelor's degree is required. This requirement may be waived or changed, at Company discretion, by prior education and/or experience. A minimum of two years of customer service experience is preferred. Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

• friendly work environment
• structured training program
• employee mentoring
• excellent compensation/benefits package
• competitive base salary
• matched 401(k)
• fully-funded pension plan (once vested)
• bonus programs
• generous paid time off including holidays, vacation days, personal time, and sick leave

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer.

The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.