Insurance Agency Receptionist & Client Care Specialist

Kathlein Guinn - State Farm Agent; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kathlein Guinn - State Farm Agent is seeking a friendly Receptionist - Team Member to join our Albuquerque office. You will greet clients, manage calls and calendars, and assist in handling inquiries while supporting a growing insurance team.

The role emphasizes strong communication, organization, and customer service. We offer a collaborative, people-first culture with opportunities for training, development, and career advancement within State Farm.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Kathlein Guinn - State Farm Agent is seeking a friendly Receptionist - Team Member to join our Albuquerque office. You will greet clients, manage calls and calendars, and assist in handling inquiries while supporting a growing insurance team.

The role emphasizes strong communication, organization, and customer service. We offer a collaborative, people-first culture with opportunities for training, development, and career advancement within State Farm.