Insurance Advisor-Full time-Days-Bettendorf

MercyOne; Davenport (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

MercyOne Dyersville Medical Center is hiring an Insurance Advisor to support the Clinic managers and physicians with clerical duties and billing tasks, ensuring smooth operation and patient satisfaction.

This role focuses on obtaining pre-certifications, authorizations for referrals, and coordinating with insurance entities to streamline payments and patient care.

Join MercyOne Health System in the Davenport/Quad Cities area and contribute to high-quality, community-focused healthcare delivery.

Qualifications

• 2 year college program or equivalent experience.
• Field of Study: Finance, Business, or related field.
• Special Training: Word processing and other Windows-based computer applications, experience in billing, insurance verification, customer service & front desk registration.

Responsibilities

• Provides support services and coordination of clerical functions, including secretarial, clerical and reception tasks.
• Obtain and document pre-certification of pre-authorized insurance requests for Clinic services and procedures.
• Interface between physicians, Genesis Health Group departments, and insurance organizations regarding precertification issues.

Skills

Customer service

Clerical skills

Reception duties

Communication

Education

2 year college program or equivalent experience

Tools

Word processing

Windows-based applications

Billing software

Insurance verification

Job description

Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque County, offering the following services: Emergency/Trauma, Acute and Skilled Care, Rehabilitation Services (PT/OT/Speech), Ambulatory Surgery, Home Care, and Specialty Clinics. MercyOne is committed to providing quality, personalized and safe health care close to home.

Join the MercyOne Family! We are looking to hire a Insurance Advisor!

Under the general direction of the Clinic Manager, serves as an assistant to the physicians and other support staff members. Provides support services and coordination of clerical functions to the department, including secretarial, clerical and reception tasks. Responsible for obtaining and documenting pre-certification of pre-authorized insurance requests for Clinic services and procedures. Responsible for obtaining authorizations, when required, for referrals for other services. Will interface between physicians, Genesis Health Group departments, and insurance organizations regarding precertification issues. Initiate and follow up on appeals for denied payments. Will ensure that all activities achieve high patient and customer satisfaction and that pre-certification process meets physician, patient, and Genesis Health Group needs. Serves as primary contact for clinical physicians, physician's billing office, and Genesis Health Group support departments.

Schedule

• full-time 36 hours

Education

• 2 year college program or equivalent experience

Field OF Study

• Finance, Business, or related field

Special Training

• Word processing and other Windows-based computer applications, experience in billing, insurance verification, customer service & front desk registration.

Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system !

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year‑round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight ‑ management services. Recognition includes IBM Watson top ‑ 15 health system, Leapfrog A safety grade, U.S. News top ‑ ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.