Insurance Administrative Assistant

Northwestern Mutual-Twin Cities; BLOOMINGTON (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwestern Mutual-Twin Cities is seeking an Operations and Planning Support specialist to assist financial representatives by managing onboarding, case documentation, and client communications. You will help prepare materials for pre-sale packages, maintain compliant electronic files, and coordinate underwriting steps with the team.

The role emphasizes attention to detail, teamwork, and excellent communication in a fast-paced office environment in Bloomington, MN.

Qualifications

• Requires a high school diploma or equivalent.
• 2-year associate’s degree preferred.
• 1–3 years of experience preferred.

Responsibilities

• Transfer case notes into the CRM and maintain compliant client folders.
• Support onboarding and training for Financial Representatives.
• Manage documents and correspondence; front desk backup and mail room duties.

Skills

Attention to detail

Customer service

Communication

Teamwork

Problem solving

Adaptability

Organization

Education

High school diploma or equivalent

Associate’s degree (2-year) preferred

Job description

The New Business Services Team’s role is to provide all aspects of sales support to financial representatives to ensure that their focus remains on achieving their goals for Qualified Suspects, Fact Finder meetings, and acquiring lives in the timeframes laid out by their Leadership. Ongoing support to continue to build their business and attain periodic awards goals will also be provided. Specific responsibilities include:

Operations Support

• Case notes transferred into CRM
• Manage onboarding and standard business process training for each FR
• Create and maintain compliant client folders in One Drive and Docket
• Creating compliant letters/sending out correspondence and handling incoming/outgoing mail and e-mail
• Front desk backup coverage as needed
• Mail room support including sorting and posting
• Pouch mail sorting and dissemination

Planning, Sales, and Service Support

• Conduct weekly one-on-one meetings with all Financial Representatives supported
• Participate in Development Team meetings to disseminate and gather information for the betterment of the reps and the office
• Prepare, or collaborate with others, to develop an integrated package for Financial Representatives to deliver to their clients as part of a pre-sale package
• Compile meeting materials needed for the approach, close, delivery and client review
• Complete business processing tasks within standardized model to ensure a consistent environment for all advisors and team members to function in
• Collect and input client meeting notes
• Maintain compliant electronic client files, complaint files
• Manage Opportunities from beginning to end, ensure regular updating, task completion, communication (with FR and client) and documentation throughout the process.
• Manage underwriting process which includes providing, or collaborating with others to provide:
• Pre-filling applications
• Pre-checking applications for completeness and accuracy
• Submitting applications
• Scheduling requirements and medical exams
• Monitoring of the Daily Status Report (DSR) and take action on cases needing attention
• Process, or collaborate with others to open/fund investment accounts and investment service requests such as funds disbursements, account transfers and trade correction requests
• Process, or collaborate with others to complete risk product (POS) service requests such as name and address changes, beneficiary changes, updates to Insurance Service Accounts to facilitate the collection of payments, etc.
• Prepare and manage client communications

Marketing Support

• Initiate and create feed lists
• Assist with ordering Marketing materials (business cards, stationary, etc.) as requested
• Review Home Office initiated campaigns and guide advisors

Education Requirements and Qualifications

• High school diploma or equivalent required
• 2-year associate’s degree preferred
• 1-3 years of experience preferred
• Active MN Life, Accident and Health license, or willing to obtain within first 6mos of employment

Competencies

• Ability to embrace and adapt to changes in a dynamic environment
• Strong attention to detail, with accuracy and reliability
• Ability to thrive in a fast-paced environment
• Strong customer service and relationship building skills
• Ability to apply critical thinking skills for problem solving and analysis
• Excellent written and verbal communication skills
• Ability to work well within a team and individually
• Committed to professional development (e.g. licensing, registration, designations) and on-going training in systems, processes, skills, etc.