Insurance Account Specialist - Growth & Service

Karen Blandon - State Farm Agent; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Yearly bonus plan

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Donation matching

Flexible schedule

Free food & snacks

Job summary

Karen Blandon - State Farm Agent is seeking an Insurance Account Representative to care for existing customers and help grow the agency. You will assist clients with day-to-day insurance needs, answer questions, provide policy support, and build strong relationships within the community.

This is a customer service and sales‑focused role with commission opportunities in addition to base pay. Since you listen first and aim to protect customers, you will identify additional needs and suggest

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with a natural ability to build relationships and earn trust.
• Comfortable balancing customer service responsibilities with sales goals.
• Sales-minded and able to recognize opportunities during customer conversations.
• Motivated by goals, performance, and commission opportunities.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Previous customer service, sales, business support, or insurance experience preferred.

Responsibilities

• Provide friendly, professional service to existing customers by phone, text, email, and in person.
• Assist customers with policy questions, account updates, billing questions, documentation, renewals, and other service needs.
• Build and maintain strong relationships with existing customers.
• Review customer accounts and identify opportunities for additional products, coverage, and multiline relationships.
• Have needs-based conversations to understand customers’ insurance needs and provide available product and coverage options.
• Follow up with customers on quotes, coverage recommendations, policy changes, and outstanding needs.
• Generate sales opportunities through everyday customer service interactions.
• Support customer retention and help strengthen relationships with our existing book of business.
• Maintain accurate records of customer interactions and complete necessary follow-up.
• Collaborate with team members to achieve office service, retention, and sales goals.

Skills

Strong communication

Interpersonal skills

Customer-focused

Sales-oriented

Commission-driven

Detail-oriented

Multitasking

Job description

Karen Blandon - State Farm Agent is seeking an Insurance Account Representative to care for existing customers and help grow the agency. You will assist clients with day-to-day insurance needs, answer questions, provide policy support, and build strong relationships within the community.

This is a customer service and sales‑focused role with commission opportunities in addition to base pay. Since you listen first and aim to protect customers, you will identify additional needs and suggest