Insurance Account Representative - State Farm Agent Team Member

Emily Allman; Vienna (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training

401(k)

Bonus based on performance

Competitive salary

Job summary

Emily Allman's State Farm Agency is seeking an Insurance Account Representative to deliver exceptional client experiences and support agency growth. You will resolve inquiries, coordinate with the team, and anticipate community needs while advancing your career in a supportive environment.

The role emphasizes customer service, relationship building, and proactive problem-solving with potential internal growth opportunities for driven, sales-minded candidates.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond to inquiries on insurance options; eligibility, coverages, policy changes, transfers, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Communicate effectively to meet customer needs and promote business growth.

Skills

Customer service

Communication

Problem solving

Relationship building

Job description

Benefits

• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary

Role Description

As an Insurance Account Representative with Emily Allman's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving

Benefits

• Salary pay plus commission/bonus


• Growth potential/Opportunity for advancement within my office


• Paid time off (vacation and personal/sick days)


• 401K opportunity


• Fun and friendly work culture and atmosphere