Insurance Account & Customer Relations Specialist

Will-Hallmark---State-Farm-Agent; Groesbeck (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Will Hallmark - State Farm Agent in Texas is seeking an Account Representative to support daily operations and grow the agency through meaningful customer relations. You will act as a liaison between customer needs and agency departments, promoting relevant products and services to improve customers’ lives.

This role emphasizes excellent communication, dedication to customer service, and ability to anticipate client needs.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales with telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Customer service

Job description

Will Hallmark - State Farm Agent in Texas is seeking an Account Representative to support daily operations and grow the agency through meaningful customer relations. You will act as a liaison between customer needs and agency departments, promoting relevant products and services to improve customers’ lives.

This role emphasizes excellent communication, dedication to customer service, and ability to anticipate client needs.