Insurance Account Associate - Customer Growth & Service

Will Poole - State Farm Agent; Oxford (MS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Health insurance

Advancement

Paid time off

Training & development

Bonus program

Job summary

Will Poole - State Farm Agent in Oxford, MS seeks an Account Associate to support daily operations and serve customers. You’ll grow the agency through strong client relationships, assist with policy changes, and help customers navigate claims and underwriting processes.

Ideal candidates bring customer-service focus, organizational skills, and an interest in insurance or financial services. This role offers career growth, a supportive team, and a flexible, people-centered work environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Sales skills

Communication

Relationship building

Organizational skills

Tools

CRM software

Job description

Will Poole - State Farm Agent in Oxford, MS seeks an Account Associate to support daily operations and serve customers. You’ll grow the agency through strong client relationships, assist with policy changes, and help customers navigate claims and underwriting processes.

Ideal candidates bring customer-service focus, organizational skills, and an interest in insurance or financial services. This role offers career growth, a supportive team, and a flexible, people-centered work environment.