Insurance A/R - Call Center Rep (REMOTE)

Talentify.io; United States; Remote; USD 29,000 - 38,000; Full time

Job summary

A leading healthcare services company is seeking an Insurance A/R - Call Center Representative to work remotely. In this role, you'll engage with customers, resolve inquiries related to insurance, and support a collaborative work environment. This entry-level position offers growth opportunities and requires at least a high school diploma, along with strong communication skills and customer service experience.

Benefits

Opportunity for career advancement

Supportive work environment

Work remotely from home

Chance to make a positive impact on customer satisfaction

Qualifications

• Minimum 1 year of experience in a call center or customer service environment.
• Knowledge of medical revenue cycle processes is required.
• Familiarity with EOB, Remits, and UB-04s is a plus.

Responsibilities

• Handle customer interactions while ensuring clarity and professionalism.
• Manage inbound and outbound calls for patient inquiries, insurance follow-ups.
• Document actions and resolutions accurately in systems.

Skills

Customer Service

Problem Solving

Communication

Education

H.S. Diploma or GED

Associate Degree in customer service, business, or related field

Tools

Microsoft Office Suite

Customer service software

Call management systems or CRM tools

Job description

Insurance A/R - Call Center Rep (REMOTE)

Insurance A/R - Call Center Rep (REMOTE)

1 day ago Be among the first 25 applicants

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• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and experience
• Engaging role with diverse responsibilities and challenges
  
  

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and experience
• Engaging role with diverse responsibilities and challenges
  
  

What To Expect (Job Responsibilities)

• Handle customer interactions through multiple communication channels while ensuring clarity and professionalism
• Provide triage support services to resolve common issues related to platforms and user applications
• Document timely and accurate actions, including issues and resolutions in systems
• Manage inbound and outbound calls for patient inquiries, insurance follow-ups, and billing concerns
• Comply with all policies and standards while maintaining quality measures and performance metrics
  
  

What Is Required (Qualifications)

• H.S. Diploma or GED required
• Minimum of 1 year of experience in a call center or customer service environment with high call volumes
• Knowledge of medical revenue cycle processes from scheduling through final account disposition
• Experience with insurance collection follow-up or self-pay collections
• Proficient in Microsoft Office Suite and customer service software
  
  

How To Stand Out (Preferred Qualifications)

• Associate Degree in customer service, business, or a related field
• 1 year of experience in a hospital or physical business office
• Familiarity with EOB, Remits, and UB-04s
• Experience using call management systems or CRM tools
  
  

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #ProblemSolving

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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