Instrumentation/Automation Service Engineer I

Abbott Nutrition; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Abbott is seeking an Automation Service Engineer I to install, calibrate, maintain, and repair complex laboratory automation equipment across clinical, R&D, manufacturing, and QC labs. The role focuses on performing routine and complex tasks, including calibrations, troubleshooting, and system startups, often traveling to local sites as needed.

The ideal candidate will have a relevant engineering degree (or associate degree with experience), 3+ years of experience, strong communication, and the

Qualifications

• Bachelor's degree in Engineering or related field, or an Associate's degree in Engineering/Technology with 2 years of experience.
• 3+ years of relevant experience in automation service or related field.
• Experience interpreting mechanical drawings and assembly drawings.
• Experience with electrical circuits/diagrams and measurement tools like multi-meters.

Responsibilities

• Install and commission advanced automation systems and ensure qualifications per service policies.
• Lead root cause investigations for automation failures and implement corrective actions.
• Perform preventive maintenance, calibration, and IQ/OQ/PQ tasks.
• Maintain service documentation and ensure GDP quality, OSHA/FDA/ISO compliance.
• Mentor Level 1 technicians on troubleshooting and best practices, and support cross-functional teams.
• Travel up to 20% between locations, including nights/weekends as needed.

Skills

Communication skills

Attention to detail

Independent judgment

Teamwork

Education

Bachelor's degree in Engineering

Associate's degree in Engineering/Technology

Tools

Multi-meters

Electrical measurement tools

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.## **JOB DESCRIPTION:**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.**Position Overview:**The Automation Service Engineer I role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory automation equipment. The Automation Service Engineer I plays a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner. The Engineer I will spend significant time (up to 65%) performing routine and complex tasks related to the calibration, maintenance, and repair of automation equipment. This encompasses automation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories. The automation used in these environments may include liquid handling robots, as well as custom and off-the-shelf automation such as 6-axis robots, work cells, and other specialized devices. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO).The Engineer I partners with the Engineer IIs on the team to escalate concerns, present areas of team growth/development and report back on the day-to-day operations of the service team. This role requires strong communication skills to lead by example, ensuring customer satisfaction and smooth laboratory operations. Collaboration with team members is essential to address technical issues, maintain integrity, and deliver high-quality work. Effective communication facilitates problem resolution, clarifies technical details, and fosters positive client relationships. The Engineer I will also work closely with other Engineers and laboratory teams to provide feedback on automation performance, resolve system issues, and drive continuous improvements in automation reliability and operational efficiency.**Schedule:2nd Shift - Tuesday - Friday OR Wednesday - Saturday:** **2:00 PM to 12:00 AM OR 1:00 PM to 11:00 PM****Essential Duties include, but are not limited to, the following:*** **Installation & Qualifications:** Install and commission advanced automation systems, ensuring qualifications are completed per service policies and procedures.* **Troubleshooting & Repair:** Leads structured root cause investigations for automation failures and implements corrective actions.* **Preventative Maintenance & Calibration:** Perform routine preventive maintenance and calibrations in accordance with service policies.* **Documentation & Compliance:** Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company's Quality Management System (QMS). Review Level I service records when appropriate.* **Knowledge & Training:** Continuously develop expertise in servicing complex automation equipment. Provides hands-on mentorship to Level 1 technicians on troubleshooting and best practices. Giving SME training to other team members regardless of rank and role. Understand assembly drawings in support of duties.* **Teamwork & Communication:** Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Supports R&D, Manufacturing, and Lab Operations during automation changes and minor upgrades. Communicate clearly with colleagues, management, and external vendors.* **Flexibility & Adaptability:** Work independently or as part of a team, including cross-functional, adapting to new information or unexpected situations.* **Quality:** Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail.* **Troubleshoot and support moderate automation issues**, collaborating with senior engineers for more complex problems.* **Assist in identifying** recurring service issues and suggest basic corrective actions.* **Perform** system startups, calibrations, and qualification tasks (IQ/OQ/PQ) following established protocols.* **Conduct** engineering design, platform eligibility testing, systems integration, or performance testing.* **Provide technical support** and informal guidance to technicians to support daily operations.* **Contribute** to small service projects, such as system upgrades and preventive maintenance improvements, under the direction of senior staff.* **Maintain** service documentation, including reports, procedures, and troubleshooting guides, ensuring updates reflect current practices.* **Partner** with operations and quality teams to prioritize service tasks that help maintain system availability.* Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.* Support and comply with the company's Quality Management System policies and procedures.* Maintain regular and reliable attendance.* Ability to act with an inclusion mindset and model these behaviors for the organization.* Ability to work designated schedule.* Ability to work nights and/or weekends, as needed.* Ability to work overtime, as needed.* Ability to work on-call, as assigned.* Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.* Ability to work on a computer and phone simultaneously.* Ability to use a telephone through a headset.* Ability to work seated for approximately 25-40% of a typical working day. Ability to work standing for approximately 60-75% of a typical working day.* Ability to lift up to 40 pounds.* Ability to comply with any applicable personal protective equipment requirements.* May be exposed to hazardous materials, tissue specimens, and automation with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.* Ability and means to travel 10-20% between local locations.* Ability to travel 10-20% of working time away from work location. May include overnight/weekend travel.**Minimum Qualifications*** Bachelor's degree in Engineering or related field; or, in lieu of Bachelor's degree, Associates degree in Engineering, Technology, Electronics, or similar field with 2 years of experience.* 3+ years of relevant experience.* Experience interpreting mechanical parts and assembly drawings.* Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.* Ability and desire to operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail.* Exercises independent judgment within generally defined practices and procedures in selecting methods and techniques of obtaining solutions.* Demonstrated ability to approach engineering problems methodically.* Proficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets.* Proven attention to detail with a track record of documenting service activities accurately and in a timely manner.* Experience working independently and as part of a team.* Strong communication skills, with experience in both verbal and written communication.*