Instrument/Automation Service Engineer I OS (FANUC Support)

Thornton Tomasetti; Madison (WI); On-site; USD 31,000 - 62,000; Full time

Job summary

Abbott in Madison, WI is seeking an experienced Field Service Engineer to diagnose, repair, and calibrate laboratory instrumentation and automation systems. The role emphasizes GDP/OSHA/FDA/ISO/CLIA compliance, routine maintenance, and escalation when needed. Strong documentation and cross-team collaboration are essential.

The position requires flexibility for Tues-Fri night shifts, ongoing learning, and process improvements to optimize workflows in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Technology, Electronics or related field or equivalent experience.
• Experience interpreting mechanical parts and assembly drawings.
• Experience with electrical circuits and diagrams and use of measurement tools.

Responsibilities

• Diagnose, repair, and resolve failures on instrumentation and automation systems within the laboratory.
• Escalate unresolved issues to senior staff.
• Contribute to root cause investigations and implement corrective actions.
• Perform regular preventative maintenance and calibrations of laboratory instrumentation.
• Document service activities in accordance with GDP and regulatory standards (OSHA, FDA, ISO, CLIA).
• Develop technical proficiency and share knowledge with peers.
• Communicate clearly with internal and external teams.
• Support workflow optimizations by updating procedures.

Skills

Electrical circuits

Electrical diagrams

Reading drawings

Root cause analysis

Technical documentation

Communication

Education

Bachelor’s degree in Engineering/Technology/Electronics

Associate degree + 2 years relevant experience

High School + 4 years relevant experience

Tools

Multimeters

Electrical measurement tools

Job description

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Position Overview

This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, experienced FANUC user, who is conducting root cause investigations, and escalating service issues to minimize downtime. It includes performing routine preventive maintenance and calibrations to ensure equipment reliability and compliance with service standards. The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA. Success in this role involves developing technical expertise, training others, and collaborating across teams and vendors to support troubleshooting and project execution. Flexibility, commitment to quality, and a focus on process improvement—including SOP development and workflow optimization are essential.

Scheduled Shift - Tues- Fri 8pm-6:30am

Key Accountabilities

• Under general supervision, diagnose, repair, and resolve failures following established procedures on instrumentation and automation systems within the laboratory by applying technical expertise to restore functionality.
• Escalate unresolved or complex issues to senior staff.
• Contribute to root cause investigations, assist with implementing corrective actions, and escalating unresolved issues as necessary to minimize operational downtime.
• Conduct regular preventative maintenance and calibration events of laboratory instrumentation and automation systems to ensure consistent performance, reliability, and adherence to established service procedures.
• Accurately document service activities in accordance with GDP, ensuring compliance with safety, quality, and regulatory frameworks such as OSHA, FDA, ISO, and CLIA.
• Proactively advance technical expertise/proficiency in servicing laboratory instrumentation and automated systems through continuous learning, hands-on experience, and engagement with more advanced failures/complex repairs.
• Demonstrate consistently clear written and verbal communication in all interactions with internal and external departments.
• Demonstrate adaptability in response to shifting priorities and unforeseen challenges, consistently uphold high quality standards in a fast-paced environment, and actively support process enhancements by drafting/revising procedures and identifying opportunities to optimize workflows.

Physical Requirements

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day.
• Ability to work standing for approximately 60% of a typical working day.
• Ability to lift, carry, push or pull up to 40 pounds within the typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.
• Ability to work weekdays.
• Ability to work nights and/or weekends.
• Ability to work overtime, as needed.

Minimum Qualifications

• Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics and 2 years of relevant experience OR high school diploma/GED and 4 years of relevant experience.
• Experience interpreting mechanical parts and assembly drawings.
• Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Applicants must be currently authorized to work in country where work will be performed on a full or part‑time basis.
• We will not sponsor or take over sponsorship of employment visas.

Compensation

The base pay for this position is $22.45 - $44.85/hour. In specific locations, the pay range may vary from the range posted.

Job Details

• Job Family: Engineering
• Division: ONCO Cancer Diagnostics
• Location: United States > Madison : 1 Exact Lane
• Additional Locations: WORK SHIFT: Standard
• Travel: Yes, 5 % of the Time
• Medical Surveillance: Not Applicable
• Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Equal Opportunity Employer

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About the Company

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

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