Instructor, Patient Access Specialist

Cuyahoga Community College; Cleveland (OH); On-site; USD 40,000 - 70,000; Part time

Job summary

An established educational institution is seeking a dedicated part-time faculty member to teach a comprehensive Patient Access Specialist program. This role involves delivering engaging lectures, supervising classroom activities, and preparing students for the Certified Healthcare Access Associate examination. Ideal candidates will have significant experience in patient access roles, strong communication skills, and the ability to instruct both in-person and remotely. Join a forward-thinking team committed to fostering student success and making a meaningful impact in the healthcare education sector.

Qualifications

• 5+ years of experience in patient access roles.
• Must possess CHAA or CHAM certifications.
• Prior experience in healthcare training preferred.

Responsibilities

• Deliver comprehensive healthcare training to students.
• Monitor and evaluate students' academic performance.
• Maintain a conducive learning environment.

Skills

Patient Access Specialist experience

Communication skills

Microsoft Office proficiency

Classroom instruction experience

Remote instruction ability

Education

CHAA or CHAM certification

Bachelor’s Degree

Tools

Blackboard

Learning Management Systems

Job description

Location: Manufacturing Technology Center

Reports To: Program Manager, Health Industry Solutions

Recruitment Type: External/Internal

Requisition ID:req5406

Employment Type: Part-Time Faculty

Union Position: Non-Union

Work Schedule: hours depend on program needs

Job Description:

SUMMARY

Teaches a full range of skills andknowledge for the certificate program in Comprehensive Patient AccessSpecialist. Prepares students to pass the Certified Healthcare Access Associate(CHAA) examination.

ESSENTIAL FUNCTIONS

• Delivera comprehensive range of skills and knowledge required by the WorkforceCareer and Economic Development Division for the Health IndustrySolutions, particularly within the Patient Access Specialist program
  
• Provideeffective leadership, supervision, and control of classroom activities,ensuring a conducive learning environment
  
• Implementthe approved healthcare training curriculum to enhance the learningexperience of program participants
  
• Presentwell-prepared, organized, and clear lectures and classroom activities thatalign with the course syllabus (including medical terminology, ElectronicHealth Records, Ucertify, Fundamentals of Billing/Reimbursement,Introduction of Patient Access and CHAA study guide) and school policies
  
• Monitorattendance, maintain accurate, up-to-date records, and evaluate theeducational performance of participants in accordance with college anddepartment requirements
  
• Identifyand refer participants to supportive services when necessary to enhancestudent success
  
• Maintainup-to-date knowledge of current changes and trends in the healthcareindustry
  
• Promotestudents' development and effective use of skills in areas such ascritical and analytical thinking, evaluation, communication,professionalism, customer service, computation, problem solving, anddecision-making
  
• Providestudents with timely information and feedback on their academic progressregarding quizzes, tests, homework, and projects
  
• Followall College retention policies to ensure student attendance.
  
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting
  
• Must possess CHAA or CHAM certifications
  
• Must be an approved proctor through NAHAM
  
• Prior classroom instruction and/or training experience in healthcare
  

KNOWLEDGE, SKILLS & ABILITIES

• Abilityto instruct through remote and in-person delivery using platforms likeBlackboard, virtual classrooms, and online Learning Management Systems
  
• Demonstrateintermediate proficiency with Microsoft Outlook, Word, Excel, andPowerPoint
  
• Abilityto respond appropriately to the needs of a diverse population withsensitivity
  
• Mustpossess excellent oral and written communication skills
  
• Abilityto multitask effectively in a fast-paced environment
  
• Credibility,presence, and excellent facilitation abilities are required
  
• Possessa thorough understanding of all College policies and actively participatein their implementation and enforcement
  

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
  
• Communication
  
• Quality of Work
  

VERY IMPORTANT COMPETENCIES

IMPORTANT COMPETENCIES

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
  
• Demonstrated basic Blackboard skills (equivalent program)
  
• Demonstrated experience with online instruction.
  
• Professional presentation skills
  
• Active membership in the National Association of Healthcare Access Management
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.)

• The work is performed in a normal, professional office or technicallab environment;
  
• The work area is adequately lighted, heated and ventilated;
  
• Typically, the employee may sit comfortably to perform the dutiesof the job and will perform repetitive motions with hands/fingers using acomputer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying oflight items such as papers, files, pamphlets, books, etc.;
  
• Work may also require walking and standing in conjunction with travel toand attendance at meetings and conferences away from the worksite

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.