Instructional Tutor Center Technician

University of California; Rocklin (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sierra College is seeking an instructional support professional to assist in the Tutor Center. The role includes supervising student workers, coordinating tutoring services, and providing training and informational resources to users in both physical and virtual spaces.

The position also covers onboarding, scheduling, budgeting input, and liaison activities with faculty and District staff to ensure effective service delivery and equitable access to tutoring and support services.

Responsibilities

• Assists with the daily operations of the Tutor Center and study hall use in physical and virtual spaces; coordinates daily tasks and projects; provides assistance, support, and mentoring services to student workers and users, including conflict resolution; facilitates, prioritizes, monitors, and schedules tutoring services and activities; provides information regarding available services, policies, procedures, and the purpose and use of materials and equipment; develops, maintains, organizes, and provides materials, handouts, instructional resources, and related materials; selects, prepares, and sets up materials and equipment; refers students to District services or resources, as needed.

Job description

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must have the understanding and ability to successfully support individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

SUMMARY DESCRIPTION

Under general supervision from assigned manager and general direction from instructional faculty, provides instructional support facilitates student tutoring; supervises and provides training to student workers and other short-term, temporary staff; supports Tutor Center colleagues; and assists in the development of Tutor Center policies and procedures; and provides purchasing, inventory, and maintenance duties for supplies, materials, and equipment.

REPRESENTATIVE DUTIES

1. Assists with the daily operations of the Tutor Center and study hall use in physical and virtual spaces; coordinates daily tasks and projects; provides assistance, support, and mentoring services to student workers and users, including conflict resolution; facilities, prioritizes, monitors, and schedules tutoring services and activities, including registration, attendance, and orientation; provides information regarding available services, policies, procedures, and in the purpose and use of materials and equipment; develops, maintains, organizes, and provides materials, handouts, instructional resources, and related materials; selects, prepares, and sets up materials and equipment; refers students to District services or resources, as needed.
2. Participates in planning, organizing, and coordinating of Tutor Center activities, services, and objectives; assists with developing and implementing procedures and policies.
3. Conducts orientations, workshops, class presentations, tours, meetings, and other Tutor Center activities, as needed.
4. Provides instructional support in online teaching environments, including Learning Management Systems (LMS).
5. Provides administrative support for Tutor Center; greets, receives, and/or screens visitors, mail, emails, and telephone callers; refers matters to appropriate manager or staff, as needed; serves as a liaison between students, faculty, and District staff, including providing information on student progress, assisting with student issues and concerns; performs data entry; processes and verifies accuracy of forms; checks out and in materials; organizes and maintains reference materials and lending libraries; creates, verifies, and maintains files, spreadsheets, and databases, including student employment records and those of a confidential nature; gathers, compiles, and tabulates statistical data; verifies accuracy and completeness of reports and records; assists with maintenance of department webpages on the District website.
6. Participates in the preparation and administration of assigned budget; researches and inventories materials and supplies, and determines future needs; discusses new products or special needs with District staff; maintains expenditure records; communicates funding needs or issues with appropriate manager or District staff; advocates for the needs of the department; and creates prioritized lists of needed equipment for administration; provides input regarding annual budget development.
7. Partners with Marketing Department to create promotional and informational materials.
8. Serves as a backup resource to Tutor Center colleagues; assists co-workers within assigned area, as needed.
9. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students, temporary employees, or District staff; assists with recruiting, selecting, and training tutors