Instructional Designer - Internal only (Dearborn)

Ttecjobs; Dearborn, Northern (MI, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Discount Program

Training and Development Programs

Job summary

Percepta is seeking an experienced Instructional Designer to design, develop, and implement training for client programs. This remote role partners with clients and operations to analyze needs and deliver engaging learning experiences.

You will apply ADDIE and various authoring tools to create effective training, including new hire and cross-training content, with emphasis on measurable outcomes and knowledge transfer.

Qualifications

• Bachelor’s degree in Instructional Design or related field.
• ISD certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate) are highly desirable.

Responsibilities

• Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select effective instructional methods (eLearning, Self-Paced, ILT, or VILT).
• Design and develop facilitator and participant materials for new hire, continuous, and cross-training by project.
• Develop practical application scenarios including exercises, role-plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts for training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.
• Maintain source materials in SharePoint for future development.

Skills

Project management

Communication

Writing

Training delivery

Articulate Storyline 360

Captivate

Camtasia

Adult learning

Detail oriented

Time management

Education

Bachelor's Degree in Instructional Design or related field

ISD Certifications

Articulate/Captivate Certifications

Tools

Articulate Storyline 360

Captivate

Camtasia

Photoshop

SharePoint

Job description

At Percepta, we bring first-class service across each market we support As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools. Assess content development effectiveness to enhance training content as needed. Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

During a Typical Day, You’ll

Duties and Responsibilities

Design, Development, and Implementation (60%)

• Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
• Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.
• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.
• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
• Partner with all customers, (internal and external) to identify training needs by program.
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
• Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.
• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

What You Bring to the Role

Education

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.

Experience

• Minimum of 3 years of professional training and development experience
• 1-3 years of Instructional or Curriculum Design preferred
• Call Center experience is preferred.

Skills

• Strong project management and organizational skills
• Ability to work with all levels of employee and management
• Creativity
• Ability to work in a fast-paced environment
• Ability to develop training material with short timelines
• Excellent writing, communication, and presentation skills
• Detail oriented
• Positive attitude
• Ability to prioritize business requests and self-manage workload and timelines
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness

What You Can Expect

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role

• Hours of operation vary by program.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect the following:

Culture of Service

to be treated like you are the customer from day one

Teamwork

belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions

Respect

a team that is accountable, dependable and gives you their full attention

Proactive

to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth

lots of learning opportunities for aspiring minds

Diversity

be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation

we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs provide incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments orpersonal information such as bank account detailsfrom applicants at any point in the recruitment process.

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