Instructional Designer I

Navy Federal Credit Union; Vienna (VA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Navy Federal Credit Union is seeking an instructional design professional to plan and manage learning initiatives across the organization. You will develop courses tailored to learner needs, sequence content, and create curricula by rapidly processing large information volumes and researching subject matter.

The role supports trainers, collaborates with teams to design curricula, and refreshes training materials throughout their lifecycle.

Qualifications

• Applicants should adapt to fluctuating workflows and communicate clearly.
• Experience evaluating course effectiveness and learning products.
• Experience researching and writing course content and developing courses, graphics, and tech-driven products.
• Advanced knowledge of instructional theories and educational psychology.

Responsibilities

• Advise and assist trainers on course evaluation results.
• Collaborate to plan and design courses and curricula; ensure accuracy of content and test multimedia elements.
• Conduct needs assessment to customize training and improve performance.
• Create and edit LMS activities; set up training assignments and insert custom LMS reports.
• Develop instructional strategies and courses for a business unit or cross-company products and skills.
• Evaluate the effectiveness of courses and delivery methods to achieve learning objectives.
• Train internal teams on effective use of classroom materials including ILT and VILT environments.

Skills

Adaptability

Needs analysis

Course evaluation

Communication

Collaboration

Research/writing

Education

Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field

Tools

LMS

Graphic design tools

Job description

Overview

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.

Responsibilities

• Advise and assist trainers on course evaluation results
• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work
• Develop and test course content, training games, graphic designs and other technology driven products
• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
• Develop instructional strategies and courses for a business unit and/or cross-company products and skills
• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
• Involved in instructional design project teams with multiple deliverables, significant risk and complexity
• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques
• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
• Train internal team members on effective use of classroom materials including ILT and VILT and environments
• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
• Conduct presentations for various groups including executive leadership
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Experience in evaluating the effectiveness of courses and learning products and delivery methods
• Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products
• Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Working knowledge of instructional design to develop courses for products, processes and/or skills
• Advanced skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill in assessing organizational training needs and researching topics for course development
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Effective skill interacting tactfully and effectively in difficult situations
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training
• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Financial Services industry knowledge
• Experience with graphic design

Hours

• Monday - Friday, 8:00AM - 4:30PM Hybrid

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Dr. Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.