Instructional Designer

WASH Multifamily Laundry Systems; Tennessee; On-site; USD 65,000 - 95,000; Full time

Job summary

WASH Multifamily Laundry Systems seeks an experienced Instructional Designer to craft multimedia learning programs for employee training, safety, and leadership development. You will analyze needs with executives and product managers, plan projects, and create content in formats like video, HTML5, 360, and PowerPoints to drive operational excellence.

This role emphasizes translating research into engaging training, managing translations, and producing live video content for eLearning and social

Qualifications

• MA/MS in Instructional or Learning Design or BA/BS in related field and/or 10+ years as an instructional designer.
• Experience with eLearning course creation software (Articulate 360, Rise, Camtasia, Captivate).
• Experience with multimedia development including basic video editing skills.
• Strong project management skills and ability to work on multiple projects concurrently.
• Experience with social media, web technology, and distributed cloud services.
• Experience with AI-based content authoring tools.
• Excellent technical writing and editing skills.
• Strong communications and negotiation skills.

Responsibilities

• Create project plans and conduct training development using adult design principles.
• Conduct training needs analysis, audience analysis, and CX research.
• Design task-based performance support and sales courses.
• Create storyboards, scripts, assessments, simulations, workshops, and curriculum paths.
• Write, edit, review, and test course materials per industry standards.
• Write, edit, review, and test assessments per industry standards.
• Author learning content using video and interactive media.
• Write training content based on internal and external research about product functions and procedures.
• Manage training content translations.
• Plan and produce live video content for eLearning and social media.
• Produce screen-capture video on PC or mobile with voiceover (Camtasia or OBS).

Skills

Project management

Technical writing

Editing skills

Communications

Negotiation skills

AI content authoring tools

LMS familiarity

Education

MA/MS in Instructional or Learning Design

BA/BS in related field

10+ years instructional design experience

Tools

Articulate 360

Rise

Camtasia

Captivate

Docebo

Workday Learn

SAP Litmos

Job description

Job Overview

Designs and builds multimedia and interactive learning programs to enable Wash's employee audiences to maintain and install commercial laundry appliances. Will also design and safety, customer service and leadership programs to ensure achievement of operational metrics. Utilizes learning theory and methodologies to design experiences that help professional audiences advance their careers and achieve operational excellence. Plans and oversees projects, schedules, and completion criteria. Analyzes learning effectiveness measured through quantitative and qualitative metrics. Works with executives, departmental leaders, and product managers to conduct training needs analysis and job task analysis for widely varied products and partnerships. Develops content in new and innovative formats including video, social media, interactive 360, 3D, mobile eLearning, HTML5, workshop student guides, and PowerPoints.

What You Will Do

• Create project plans and conduct training development to sound adult design principles.
• Conduct training needs analysis, audience analysis, and CX research.
• Design task-based performance support, sales courses, and technical vocational education.
• Create storyboards, scripts, assessments, interactive simulations, workshops, and curriculum paths.
• Write, edit, review, and test course materials according to industry standards.
• Write, edit, review, and test assessments according to industry standards.
• Author learning content using the latest technologies including video and interactive media.
• Write training content based on internal and external research about product functions, operation, procedures, and sales strategies.
• Manage and implement training content translations.
• Manage project documentation, course folders, and archives.
• Plan and produce live video content for eLearning and social media.
• Produce screen-capture video on PC or mobile with voiceover (Camtasia or OBS).

Qualifications

• MA/MS in Instructional or Learning Design or BA/BS degree in a related field and/or 10+ years working as an instructional designer.
• Experience with eLearning course creation software (Articulate 360, Rise, Camtasia, Captivate).
• Experience with multimedia development including basic video editing skills.
• Strong project management skills and the flexibility to work on multiple projects concurrently.
• Experience with social media, web technology, and distributed cloud services.
• Experience with AI-based content authoring tools.
• Excellent technical writing and editing skills.
• Strong communications and negotiation skills.

We Value

• Ability to operate independently in a matrix with remote team members.
• Proficiency with learning management systems (LMS) like Docebo, Workday Learn, SAP Litmos, etc.
• Studio video, audio, still photography, and lighting experience.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S. We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [e-mail] to inquire about the position.