Instructional Designer

UnitedHealth Group; Dallas, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

UnitedHealth Group is seeking a senior instructional designer to develop and deliver training curricula for Genoa Healthcare. You will design eLearning, vILT, and hybrid programs, ensuring accessibility and alignment with operational goals.

The role is full-time with standard business hours and télécommuter flexibility. You will collaborate with SMEs and stakeholders to analyze needs, create assessments, and measure impact using LMS data.

Qualifications

• High School Diploma / GED
• Certification in ATD Instructional Design Certificate, CPTD, Certified Professional in Talent Development, ATD Articulate Storyline Certificate, Articulate Storyline OR Rise Certificate Program
• Must be 18 years of age or older
• 4+ years of experience with working in an instructional design role
• Expertise in virtual training design and delivery
• Proficiency in eLearning tools (Articulate Storyline, Rise, Replay, Peek)
• Experience with LMS platforms and SCORM integration
• Understanding of adult learning theory and instructional design models
• Ability to work any of our full time, shift schedules during our normal business hours 8:00 am - 5:00 pm local time zone from Monday - Friday

Responsibilities

• Collaborate with SMEs, managers, trainers, and stakeholders to identify business goals and performance gaps
• Conduct surveys, interviews, and focus groups to gather data on learning needs
• Perform task and skills analysis to define required competencies
• Recommend training and non-training interventions based on gap analysis
• Define learning objectives and design course structures using ADDIE or similar models
• Develop engaging eLearning (Articulate Storyline, Rise), virtual instructor-led training (vILT), and hybrid learning solutions
• Create assessments, job aids, facilitation guides, and multimedia content
• Apply accessibility standards (ADA Section 508, WCAG compliance)
• Integrate courses into LMS (SCORM packaging, navigation rules, progress tracking)
• Development of virtual learning experiences using platforms like Zoom, Teams, or similar
• Incorporate interactive elements such as breakout rooms, polls, and simulations to enhance engagement
• Develop strategies for blended learning and virtual onboarding programs
• Conduct alpha / beta testing of courses and pathways
• Gather user feedback and revise content for accuracy and engagement
• Use LMS analytics and learner data to measure effectiveness and business impact
• Partner with trainers and cross-functional teams to align learning solutions with operational goals
• Support revision / redesign of existing training programs

Skills

Learning Needs Analysis

Instructional Design

Virtual Training Delivery

ADDIE model

Accessibility standards

Collaboration

Communication

Education

High School Diploma / GED

ATD Instructional Design Certificate

CPTD

Certified Professional in Talent Development

ATD Articulate Storyline Certificate

Articulate Storyline OR Rise Certificate Program

Tools

Articulate Storyline

Rise

Replay

Peek

LMS platforms

SCORM integration

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this role, you will support the development of training curriculum for Genoa Healthcare. Genoa is a business within OptumRx that serves behavioral health and addiction treatment communities. The Genoa team partners with community-based providers and others to ensure that people with complex health conditions get the right medication and are able to follow their treatment plans. The individual hired to this position will support the design and development of innovative learning solutions support pharmacy operations and organizational goals. This role will also support the development of content to drive performance improvement of front line staff. You will consult and collaborate with subject matter experts (SMEs) within operations as well as peers across the Optum Learning Solutions This role requires expertise in instructional design models, adult learning theory, and modern learning technologies, including virtual training to create impactful training experiences that drive performance and compliance.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm local time zone.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Learning Needs Analysis
  • Collaborate with SMEs, managers, trainers, and stakeholders to identify business goals and performance gaps
  • Conduct surveys, interviews, and focus groups to gather data on learning needs
  • Perform task and skills analysis to define required competencies
  • Recommend training and non-training interventions based on gap analysis
• Instructional Design & Development
  • Define learning objectives and design course structures using ADDIE or similar models
  • Develop engaging eLearning (Articulate Storyline, Rise), virtual instructor-led training (vILT), and hybrid learning solutions
  • Create assessments, job aids, facilitation guides, and multimedia content
  • Apply accessibility standards (ADA Section 508, WCAG compliance)
  • Integrate courses into LMS (SCORM packaging, navigation rules, progress tracking)
• Virtual Training Expertise
  • Development of virtual learning experiences using platforms like Zoom, Teams, or similar
  • Incorporate interactive elements such as breakout rooms, polls, and simulations to enhance engagement
  • Develop strategies for blended learning and virtual onboarding programs
• Quality Assurance & Evaluation
  • Conduct alpha / beta testing of courses and pathways
  • Gather user feedback and revise content for accuracy and engagement
  • Use LMS analytics and learner data to measure effectiveness and business impact
• Collaboration & Consulting
  • Partner with trainers and cross-functional teams to align learning solutions with operational goals
  • Support revision / redesign of existing training programs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must have a certification in ATD Instructional Design Certificate, CPTD, Certified Professional in Talent Development, ATD Articulate Storyline Certificate, Articulate Storyline OR Rise Certificate Program
• Must have a 18 years of age OR older
• 4+ years of experience with working in an instructional design role
• Expertise in virtual training design and delivery
• Proficiency in eLearning tools (Articulate Storyline, Rise, Replay, Peek)
• Experience with LMS platforms and SCORM integration
• Understanding of adult learning theory and instructional design models
• Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 5:00 pm local time zone from Monday - Friday

Preferred Qualifications:

• Healthcare OR pharmacy operations experience
• Familiarity with compliance and regulatory training
• Graphic design OR multimedia development skills
• Time management, organizational, and prioritization skills to manage multiple projects in a fast-paced environment
• Effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent analytical and communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.