Adoption and Performance Informaticist - ONSITE in Bangor, ME

Optum; Bangor (ME); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Bangor, ME is seeking an Education/Healthcare Training Specialist to lead adoption of clinical workflows and health IT tools. You will train end users, provide go-live support, and drive optimization using data-driven approaches.

The role requires 3+ years in health care education, strong communication skills, and a valid driver’s license. Join a team focused on improving care delivery and operational efficiency in a dynamic health system.

Qualifications

• 3+ years in education or healthcare related field.
• Familiarity with healthcare technologies and adult education learning principles and training delivery.
• Proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and Outlook.
• Proven excellent communication, presentation, and interpersonal skills.
• Proven ability to work independently and collaboratively across multidisciplinary teams.
• Driver's License and access to reliable transportation.
• Reside in or near Bangor, ME.

Responsibilities

• Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical settings.
• Lead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimization.
• Leverage industry-standard efficiency metrics to proactively target end users for support.
• Partner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes.
• Collaborate with end users and operational leaders to identify barriers and develop targeted solutions.
• Adapt training based on learner preferences to individualize learning.
• Collaborate with Analytics Analysts to review system usage data and identify trends.
• Provide first-line coaching and mentorship to clinical champions and super users.
• Maintain current knowledge of industry standards and regulatory requirements.
• Deliver advanced technology training programs tailored to end user roles.
• Serve as a liaison between end-users and IT teams to report issues and gather feedback.
• Manage ServiceNow ticket queues, as applicable.
• Develop training materials with HI instructional designers.
• Deliver onboarding and ongoing education, including back-up to HI trainers.

Skills

Microsoft 365

Communication skills

Independent work

Team collaboration

Driver's License

Education

3+ years in education or healthcare field

Tools

Excel

PowerPoint

Outlook

Teams

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.

Primary Responsibilities

• Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical (acute and ambulatory), including clinically driven revenue cycle workflows
• Lead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimization
• Leverage industry-standard efficiency and mastery metrics to proactively target end users to receive support
• Partner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes to clients
• Partner with HI Adoption Analytics to quantify the value of at-elbow support initiatives
• Collaborate with end users and operational leaders to identify barriers to adoption and develop targeted solutions
• Adapts training based on learner preferences, generational priorities, and learning barriers to individualize learning
• Collaborate with Analytics Analysts to review system usage data, identifying trends, gaps, and opportunities for improvement
• First line support for ongoing coaching and mentorship to clinical champions and super users for assigned areas
• Utilizes and incorporates change management strategies to foster user engagement and sustained adoption
• Maintain current knowledge of industry standards, regulatory requirements, and emerging technologies in health informatics
• Demonstrates flexibility to work varied hours, as needed
• Obtains and maintains credentialed status in assigned EHR applications, Optum technologies and others as applicable
• Delivers advanced technology training programs (Mastery sessions) tailored to end user specialties and/or roles
• Serve as a liaison between end-users and IT teams to report issues, gather feedback, and suggest system enhancements
• Manage ServiceNow ticket queues, as applicable
• Partners with HI instructional designers on development of training and communication materials for adoption and mastery programs
• Deliver training and communication to end users and operational users when required for initial onboarding and continuous education, adoption, and mastery. This includes serving as a backup to HI trainers and/or instructional designers in supporting onboarding, super user training, complex project implementations, and technology changes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 3+ years in education or healthcare related field
• Familiarity with healthcare technologies and adult education learning principles and training delivery
• Proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and Outlook
• Proven excellent communication, presentation, and interpersonal skills
• Proven ability to work independently and collaboratively across multidisciplinary teams
• Driver's License and access to reliable transportation
• Reside in or near Bangor, ME

Preferred Qualification

• Solid understanding of electronic health records (EHRs) and related workflows

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.