Instructional Assistant (IT Support)

perscholashires; Buffalo (NY); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Per Scholas is hiring an Instructional Assistant (IT Support) to join the Buffalo Training Department. You will train students to become entry- and mid-level IT technicians, supporting lead instructors in both classroom and administrative duties.

The role emphasizes interactive, hands-on learning, collaboration, and a commitment to Per Scholas’ mission ofsocial mobility through tech education. The position requires Flexibility, strong communication, and the ability to lift up to 50 lbs.

Formación

• CompTIA A+ Certification is required or preferred.
• Ability to teach in an interactive, hands-on style.
• Passion for teaching others and helping students succeed.
• Flexibility to adapt to schedule changes and a fast-paced environment.
• Interest in continuous improvement and cross-functional collaboration.
• Strong communicator with a collaborative work style.
• Teaching experience is a plus.
• Must be able to lift up to 50 lbs on occasion.

Responsabilidades

• Assist the lead instructor in planning and delivering IT Support content.
• Provide in-class support and tutoring to students.
• Enter grades and track student progress in LMS systems as needed.
• Support classroom logistics and organize daily agendas for students.
• Monitor attendance, certifications progress, and engagement.
• Maintain classroom and equipment cleanliness and inventory.
• Participate in weekly team meetings and provide learner updates.

Conocimientos

Teaching

Team oriented

Verbal communication

Time management

Educación

CompTIA A+ Certification

Descripción del empleo

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas candidates must reside in one of the following states, provided the position does not carry a specific office location requirement: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA, WI.

Position Title: Instructional Assistant (IT Support) Location: Buffalo, NY Reports To: Managing Director

WHO WE ARE LOOKING FOR:

We are currently seeking an Information Technology Support Instructional Assistant to join our organization. This person will join our Curriculum & Adult Learning organization. Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the Buffalo Training Department. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas students to be outstanding entry and mid-level technicians. They will be responsible for the following:

Overall Focus

• Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:
• Assist the lead instructor both in and out of class in the teaching and administration of the class.
• Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You'll Do

Out-of-Class Tasks and Responsibilities

• Assist and/or collaborate with the instructor to:
• Grade and/or review assessments, class projects, and other materials
• Enter student grades into Learning Management Systems software and grading templates
• Update Salesforce data as necessary
• Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors
• Assist instructor with the preparation of daily agenda for students
• Schedule time with the instructor and students to discuss class challenges
• Monitor learner attendance, certifications' progress, etc.
• Manage learner common areas and tech supply inventory
• Attend weekly team meetings and be prepared to provide classroom and learner updates.

In-Class Tasks and Responsibilities

• Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed
• Serve as class timekeeper, monitor breaks and other scheduling information
• Monitor students during test-taking and break-out group activities
• Manage and monitor assigned study groups
• Provide tutoring to underperforming learners
• Manage cleanliness of classroom and tech equipment
• Note challenges presented during class, including (but not limited to) students who:
• Seem disengaged or uninvolved with class activities
• Are speaking more than other students (dominating) or are typically quiet

Professional Qualifications

• CompTIA A+ Certification
• Ability to teach in a highly interactive and hands-on style
• Passion for teaching others
• Flexibility to adapt to changes in schedule
• Interest in being part of a culture of continuous improvement
• Team oriented
• Highly responsive communicator
• Excellent verbal communication skills
• Teaching Experience is a plus
• Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented and a forward-looking catalyst for social change
• You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently
• You have a passion for teaching others and being part of a culture of continuous improvement
• You are an effective communicator with strong oral and written skills
• You are strong at managing your time and you can balance multiple projects and tasks
• You stand behind our mission, believing that individuals from a