Instructional Assistant (IT Support)

Per Scholas; Buffalo (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Over 40 days PTO annually

Comprehensive Medical Coverage (Cigna,

Kaiser Permanente

Dental and Vision Insurance

401(k) with 100% employer match up to

Employee Assistance Program (EAP)

Parental Leave (up to 6 weeks)

Job summary

Per Scholas is seeking an Information Technology Support Instructional Assistant to join the Buffalo Training Department. This role trains students to become entry- to mid-level technicians, assisting the lead instructor and managing classroom operations.

The position emphasizes hands-on teaching, collaboration with instructors, and a commitment to Per Scholas’ mission of expanding access to tech careers. Competitive hourly pay and comprehensive benefits accompany the role.

Qualifications

• CompTIA A+ certification required
• Ability to teach in an interactive, hands-on style
• Strong communication and teamwork abilities
• Willingness to adapt to schedule changes and contribute to continuous improvement

Responsibilities

• Assist the lead instructor in class and in administration of the class.
• Grade and review assessments, class projects, and materials; enter grades into LMS.
• Update Salesforce data as needed and support curriculum updates.
• Review curriculum materials weekly and report errors to instructor/ curriculum team.
• Prepare daily agenda and schedule time with instructor/students to discuss challenges.
• Manage learner areas and tech supply inventory; attend weekly team meetings with updates.
• Monitor classroom operations (audio/video) and ensure smooth class progress.
• Provide tutoring to underperforming learners and assist with group study sessions.

Skills

CompTIA A+

Teaching

Team oriented

Communication

Tools

Salesforce

Job description

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn , X , Facebook , Instagram , and YouTube .

Per Scholas candidates must reside in one of the following states, provided the position does not carry a specific office location requirement:

AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA, WI.

Position Title:

Instructional Assistant (IT Support)

Reports To:

Managing Director

WHO WE ARE LOOKING FOR:

We are currently seeking an Information Technology Support Instructional Assistant to join our organization. This person will join our Curriculum & Adult Learning organization.

Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the BuffaloTraining Department. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas students to be outstanding entry and mid-level technicians. They will be responsible for the following:

Overall Focus:

Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:

• Assist the lead instructor both in and out of class in the teaching and administration of the class.
• Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

• Assist and/or collaborate with the instructor to:
• Grade and/or review assessments, class projects, and other materials
• Enter student grades into Learning Management Systems software and grading templates
• Update Salesforce data as necessary
• Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors
• Assist instructor with the preparation of daily agenda for students
• Schedule time with the instructor and students to discuss class challenges
• Manage learner common areas and tech supply inventory
• Attend weekly team meetings and be prepared to provide classroom and learner updates.

In-Class Tasks and Responsibilities:

• Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed
• Serve as class timekeeper, monitor breaks and other scheduling information
• Monitor students during test-taking and break-out group activities
• Manage and monitor assigned study groups
• Provide tutoring to underperforming learners
• Manage cleanliness of classroom and tech equipment
• Note challenges presented during class, including (but not limited to) students who:
• Seem disengaged or uninvolved with class activities
• Are speaking more than other students (dominating) or are typically quiet

Professional Qualifications

• CompTIA A+ Certification
• Ability to teach in a highly interactive and hands-on style
• Passion for teaching others
• Flexibility to adapt to changes in schedule
• Interest in being part of a culture of continuous improvement
• Team oriented
• Highly responsive communicator
• Teaching Experience is a plus
• Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented and a forward-looking catalyst for social change
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently
• You have a passion for teaching others and being part of a culture of continuous improvement
• You are an effective communicator with strong oral and written skills
• You are strong at managing your time and you can balance multiple projects and tasks
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources

For this role specifically, we are targeting an hourly rate of $21/hourly. The difference in salary is typically determined by several factors, including alignment with qualifications and level of experience.

Holidays & PTO:

Full-TimePer Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage

Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance

Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings:

401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP)

Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave:

Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks:

Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Per Scholas’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.