(INSTORE) Member Service Representative/Relationship Officer - Corvallis

OnPoint Community Credit Union; Corvallis (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer service role. This position offers an opportunity to provide exceptional service to members while managing various financial products and services. You will be instrumental in building relationships, assisting members with their needs, and contributing to the overall success of the branch. The role requires strong communication skills, a knack for multitasking, and the ability to thrive in a team-oriented environment. With competitive pay and a commitment to equity and inclusion, this is a chance to grow your career in the financial services sector.

Benefits

10% In-store Differential

Equity and inclusion initiatives

Qualifications

• 1-2 years experience in financial institutions preferred.
• Bilingual skills are a plus.

Responsibilities

• Support branch team with exceptional member service.
• Open new consumer and business accounts.
• Conduct outbound calls to develop lending relationships.

Skills

Exceptional member service

Interpersonal communication

Teamwork

Multitasking

Financial operating systems

Education

High school diploma or GED

Job description

Br-Corvallis FM, Corvallis, Oregon, United States of America

Job Description

Posted Friday, May 9, 2025 at 7:00 AM

Overview

At OnPoint, it’s more than just having a job, it’s about starting and growing your career. We’re dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and services that we offer and you'll be able to provide members with sound and practical financial advice. We’re looking for outgoing, friendly and helpful people. Can you provide exceptional member service? Are you a dependable team player? Can you work efficiently and are you good at multitasking? Your career in the financial services industry can start right here, right now!

Responsibilities

Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.

• Opens new consumer and business accounts, Fiduciary, IRA’s, CD’s, checking and loans. Focus on retention of current loan and deposit business and developing new consumer and business relationships.
• Listening, identifying, processing and recommending solutions. Takes initiative to utilize all available resources to ensure members are assisted completely.
• Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.
• Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships.
• Acts as liaison between members and off-site employee’s and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.
• Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.

Knowledge, Skills & Abilities

• Demonstrated knowledge and experience with financial and lending operating systems.
• Ability to give exceptional member service and have strong interpersonal communication skills.
• Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
• Ability to be self-directed and work under limited direct supervision.

Job Qualifications

High school diploma or GED required.

A minimum of 1-2 years previous financial institution experience.

Retail sales or customer service position involving cash experience preferred.

Bilingual skills are a plus.

Ability to successfully register with the National Mortgage Licensing System (NMLS).

Additional Information:

Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM

Starting Pay: $25.00 per hour!

This OnPoint branch is located inside a Fred Meyer or Safeway store. Our employees that work at an in-store location receive a 10% In-store Differential. This means you will receive a premium of 10% on top of all hours paid! Please be aware that this differential is subject to change or dissolution at any time.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Br-Corvallis FM, Corvallis, Oregon, United States of America