(INSTORE) Bilingual Teller - Orchards

OnPoint Community Credit Union; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

In-store differential

Branch inside Fred Meyer/Safeway

Job summary

OnPoint Community Credit Union is seeking a bilingual Teller (Russian and Spanish) to welcome members and process routine financial transactions in a branch located inside a Fred Meyer or Safeway store. The role includes cross-selling services and maintaining a balanced cash drawer.

The position requires 6–12 months cash-handling experience and a High School diploma or GED, with bilingual skills highly desired. In-store differential applies; typical hours align with branch operations.

Qualifications

• High School graduate or GED required.
• A minimum of 6–12 months teller experience in a financial institution, retail sales, or a customer service role involving cash handling.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings and attentive interactions.
• Process and document all teller transactions according to procedures.
• Identify and address member questions and concerns to offer solutions.
• Cross-sell products and services to meet member needs.
• Assist with lobby management to ensure timely service and a welcoming environment.
• Maintain cash drawer and balance in accordance with guidelines.
• Assist or lift up to 50-pound bags of coin and stand for extended periods.

Skills

Cash handling

Customer service

Sales

Arithmetic

Interpersonal communication

Teamwork

Compliance

Education

High School diploma or GED

Job description

Overview

We're seeking bilingual individuals (Russian and Spanish) who are eager to learn and grow.

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!

Job Summary:

As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.

Responsibilities:

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Knowledge, Skills & Abilities:

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
• Ability to comprehend and adhere to compliance requirements.

Physical Requirements:

• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Demonstrates a sense of urgency when assisting members.

Job Qualifications:

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Additional Information:

Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 AM. May be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months’ sales and/or customer service experience required. This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.

See what it is like to be a Teller at OnPoint: https://onpointcu.wistia.com/medias/saqp52d262

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.