Floater Teller/Branch Service Specialist - Mill Plain

OnPoint Community Credit Union; Vancouver (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) with employer match

Profit sharing

Tuition reimbursement

Paid volunteer time

Job summary

OnPoint Community Credit Union is seeking a Teller to deliver exceptional member service at the counter, handle cash transactions, and help members find the right financial solutions.

The role requires basic math, cash handling skills, the ability to work as part of a team, and a willingness to learn about the credit union's services. Bilingual abilities are highly desired; typical hours are posted with benefits described in the full listing.

Qualifications

• High School graduate or GED required.
• 6–12 months teller experience within a financial institution, retail sales, or a customer service position involving cash handling.
• Bilingual skills are highly desired.

Responsibilities

• Provide exceptional member service at the teller window, including greeting members by name and ensuring their needs are fulfilled.
• Perform and document over-the-counter transactions as identified in the teller habit pattern.
• Understand and determine acceptability of negotiable items and member identification.
• Identify and address member questions and concerns to offer solutions.
• Refer to appropriate staff or open product/service opportunities as cross-sell leads.
• Assist with lobby management to ensure timely service and a welcoming environment.
• Maintain up-to-date knowledge of financial services and tools and educate members about new offerings.
• Maintain cash drawer and balance within guidelines; assist with lifting up to 50-pound bags of coin.
• Perform additional duties as required by Management.

Skills

Cash handling

Teamwork

Basic computer skills

Customer service

Education

High school diploma or GED

Tools

Cash counter

Ten-key

POS system

Job description

Overview

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community.

Overview

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community.
OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!

Responsibilities

• Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled.
• Performs and documents over the counter transactions as identified in the teller habit pattern.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses member questions and concerns to offer solutions.
• Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Performs any additional duties as required by the Management Team.

Knowledge, Skills & Abilities

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Proficient in counting cash, arithmetic, ten-key and basic computer skills.
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.

Job Qualifications

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Additional Information

Hours of Operations: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM
Pay range: $22 - 25 per hour depending on experience.
Floater Tellers receive a 10% Differential. This means you will receive a premium of 10% on top of all hours paid! Please be aware that this differential is subject to change or dissolution at any time.

Benefits

• Comprehensive health coverage (medical, dental, vision)
• Generous paid time off and company holidays
• 401(k) with employer match
• Profit sharing opportunities
• Tuition reimbursement
• Paid volunteer time

See what it is like to be a Teller at OnPoint: https://onpointcu.wistia.com/medias/saqp52d262

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.