Institutional Support and Operations Analyst - IER

Liberty University, Inc.; Lynchburg (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University, Inc. is looking for an Institutional Support and Operations Analyst in Lynchburg, Virginia. The role involves providing high-level operational support, ensuring data quality, and aligning with academic strategic initiatives.

The ideal candidate will possess a Bachelor's degree, strong analytical and communication skills, and proficiency in MS Excel. This full-time onsite position offers a salary range of $50,000 - $60,000 and comprehensive benefits.

Qualifications

• 1-2 years of experience with academic operations preferred.
• Experience using MS Excel, including pivot tables, graphs, and VLOOKUP.
• Strong understanding of technical systems supporting business units.

Responsibilities

• Perform data entry and updates to ensure data quality.
• Conduct data analysis to provide actionable insights.
• Assist with operational support aligning with strategic initiatives.

Skills

Analytical skills

Problem-solving skills

Communication

Attention to detail

Organizational skills

Proficiency in MS Excel

Education

Bachelor’s degree from a four-year college or university

Tools

MS Excel

Information Systems

Job description

Job Overview

The Institutional Support and Operations Analyst plays a crucial role in providing high-level operational support for the Institutional Effectiveness & Research Office (IER). This position is responsible for ensuring optimal process efficiency, data quality, and policy adherence across colleges, schools, and departments.

Key Responsibilities

Data Quality and Analysis

• Performs data entry and updates where needed to ensure data quality for various academic tools and systems.
• Performs data analysis to identify trends, discrepancies, and areas for improvement, providing actionable insights to academic units and leadership.
• Summarizes and describes raw data sets for IER consumption.
• Assists schools, colleges, and departments in meeting IER deadlines for maintaining data quality.
• Evaluates for compliance with institutional policies and manages risks related to data quality and process integrity.

Academic Operational Support

• Assists with operational support to academic units, aligning with IER’s strategic initiatives, tools, and reports.
• Works closely with academic units with a focus on customer service.
• Understands university systems and data sets and accurately represents that information to academic units.

Business Process Improvement

• Assists IER in streamlining academic processes using new or current technology in coordination with ADS.
• Documents academic processes, reviews inefficiencies, and makes recommendations for improvement to supervisor.
• Continuously monitors and evaluates academic processes and systems to identify opportunities for improvement and implement enhancements.

Project Collaboration

• Contributes on tool creation to support academic policy and process development.
• Evaluates and recommends new features and/or tools to enhance academic operations and data management efficiency.
• Manages the execution of academic projects, ensuring they are completed on time and within scope.

Training and Communication

• Develops and provides training and support to academic units on systems, processes, and tools to ensure effective adoption and use.
• Maintains clear and consistent communication with stakeholders, providing updates on projects, data issues, and process improvements.

General Responsibilities

• Willingness to work on various other tasks as assigned by leadership.
• Invests in professional development to ensure continuous growth and advancement.
• Champions innovation, systems integration, and a data‑first mindset within the IER team and across academic units.

Qualifications and Credentials

• Bachelor’s degree from a four‑year college or university required.
• 1-2 years of experience with academic operations preferred.
• Experience using MS Excel and Information Systems, including pivot tables, graphs, charts, VLOOKUP, and other Excel functions.
• Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support.
• Strong analytical and problem‑solving skills.
• Attention to detail and a high degree of accuracy in data management.
• Experience in project management or process improvement is a plus.
• Knowledge of academic policies and procedures within higher education institutions is an advantage.

Abilities and Competencies

• Effective communication both verbally and in writing to convey clear, well‑articulated information.
• Proficient in reading, speaking, and writing English in a professional manner.
• Excellent computer and organizational skills.
• Intuitive problem‑solving ability, able to reason, analyze information, and apply judgment in order to solve routine and complex problems.

Physical and Sensory Abilities

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

Compensation and Benefits

Pay Range: $50,000.00 - $60,000.00. Full‑time onsite position. Eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

Equal Opportunity Employer

The University is an Equal Opportunity Employer. In compliance with TitleVII of the 1964 Civil Rights Act and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes.