Institutional Services Sr. Relationship Manager-Investment Management

Fifth Third Bank; Chicago (IL); On-site; USD 80,000 - 170,000; Full time

Job summary

A leading financial institution is seeking a Senior Relationship Manager to manage institutional clients. This role focuses on client satisfaction, retention, and revenue growth through cross-sales. The ideal candidate will possess strong interpersonal and analytical skills, along with a Bachelor's degree in a relevant field. Benefits include comprehensive health coverage and a 401(k) plan.

Benefits

Comprehensive Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Employee Stock Purchase Plan

Flexible Paid Time Off

Comprehensive Leave Programs

Mental Wellness Benefits

Physical Wellness Benefits

Qualifications

• Eight years’ work experience in Institutional Services or related Financial Services areas.

Responsibilities

• Cultivate relationships with C-suite decision-makers.
• Drive client engagement via feedback.
• Develop and close cross-sell opportunities.

Skills

Interpersonal Skills

Communication Skills

Presentation Skills

Problem Solving

Analytical Skills

Relationship Management

Collaboration Skills

Education

Bachelor's Degree in Finance

Bachelor's Degree in Accounting

Bachelor's Degree in Economics

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Job description

Make banking a Fifth Third better
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GENERAL FUNCTION: The Fifth Third Institutional Services (FTIS) Senior Relationship Manager serves as the primary contact for a moderate volume of assigned National and Regional institutional clients of varying complexity. The FTIS Senior Relationship Manager is accountable for overall client satisfaction, client retention and revenue growth though cross-sales and product upgrades with a focus on new business and deepening current client relationships. Extensive knowledge across the breadth of Fifth Third Institutional products and services including retirement plan services, investment management solutions, and trust and custody solutions.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivate close consultative relationships with C-suite and senior management decision-makers with assigned Institutional clients.
• Adherence to and measured against defined service and engagement model. Document interactions on a timely basis within the CRM system.
• Drive and maintain client engagement via customer feedback to achieve desired goals.
• Leverage in-depth knowledge of all FTIS products and services and their benefits to our clients to facilitate the expansion of existing relationships through cross-sales.
• Embrace and advocate Fifth Third Institutional Services mission, value propositions and points of differentiation.
• Fluently Analyze the financial services industry and/or client specific trends to consult with clients.
• Develop and close cross-sell opportunities utilizing the Consultative Selling Process, achieving annual sales goals assigned. Document the progress in CRM utilizing the corresponding FTIS Pipeline definitions.
• Work with Institutional Sales Officers on new business development by participating in prospect meetings and sales presentations.
• Develop strong internal relationships with Fifth Third senior leadership, Institutional Sales Officers, Commercial Relationship Managers, Corporate Banker, Business Banking Relationship Managers, Private Bankers, Wealth Management Advisors, and Institutional Portfolio Managers in order to facilitate our One Bank strategy of consultatively selling Fifth Third's full suite of financial products and services.
• Proactively manage client documentation, pricing, profitability and fee structures in accordance with approved pricing schedules and guidelines.
• Facilitate the implementation of new products and services and new client relationships, including any necessary coordination with internal and external parties. Must be able to address issues independently and quickly, meeting deadlines and project plans.
• Partner with client service team to ensure all internal compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding new business and asset acceptances, discretionary actions, and all other bank policies, procedures and guidelines.
• Accountable for timeliness and accuracy of annual administrative file reviews in collaboration with client service team.
• Retain the client base by working with the client service team to deliver the highest service and client standards.
• Schedule, prepare and facilitate client service and investment reviews with clients in accordance with the Client Engagement Model Guidelines. Document interactions on a timely basis within the CRM System.
• Review, approve and monitor fee invoices to ensure accurate billing and timely payment by clients.
• Partner with Middle Office Representatives and Client Service Managers to enhance client satisfaction, profitability and improve operational efficiencies for existing clients.
• Partner with Client Service Managers and other FTIS personnel to holistically support clients.
• Represent the Fifth Third Bank in civic, government, community, charitable, banking, and professional groups and associations to develop contacts and new business opportunities, and to promote the Bank's positive image.
• Mentors Client Service Managers, less tenured Relationship Managers and other FTIS personnel.
• Other duties as assigned including participating in special projects to enhance the products and services within FTIS.

  SUPERVISORY RESPONSIBILITIES: None.

  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree. A major in Finance, Accounting, Economics, or Business Administration preferred.
• Eight years’ work experience in Institutional Services or related Financial Services areas.
• Demonstrated strong interpersonal, written and verbal communication skills.
• Strong presentation skills, in both client and sales situations.
• Effective problem solving and analytical skills.
• Strong relationship management and collaboration skills.
• Proficient in the use of Microsoft Office software, including Word, Excel, and PowerPoint.

  #LI-JB1

  WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of LCD screen.
• Periodic travel may be required to client meetings, which may include some overnight and/or long-distance travel.

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation:

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Institutional Services Sr. Relationship Manager-Investment ManagementTotal Base Pay Range 80,500.00 - 169,100.00 USD AnnualLOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.