Institutional Client Service Representative

New York Life; Jersey City (NJ); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Annual discretionary bonus

Incentive program

Job summary

New York Life in Jersey City is seeking an Institutional Client Service Representative to support institutional clients across Stable Value and Guaranteed Products. You will ensure accurate trade processing, resolve service issues, and maintain high-quality client support.

You will build strong relationships with clients and internal partners, learn regulatory and company policies, and grow your expertise in contract provisions and transaction processing.

Qualifications

• Bachelor’s Degree or equivalent business experience.
• General knowledge of Group Annuity Contracts and/or Stable Value Contracts a plus.
• General knowledge of Pension Plans (Defined Benefit/Contribution) a plus.
• Excellent time management, organizational and multi-tasking skills.
• Strong written and verbal communication skills.
• Ability to perform in a high volume, fast paced call center environment.

Responsibilities

• Process annuity requests for Group Annuity contracts in accordance with contractual provisions.
• Process Required Minimum Distribution (RMD) requests.
• Handle inbound/outbound calls from customer service lines, responding to inquiries.
• Provide up-to-date information for Institutional clients including pricing, balances, and tax information.
• Establish and maintain high-quality internal and external customer relationships.
• Learn and maintain knowledge of applications, products and services.
• Maintain files in accordance with company policies.
• Provide support to Stable Value Service group.

Skills

Customer service

Communication

Time management

Call center experience

Team player

Education

Bachelor’s Degree or equivalent business experience

General knowledge of Group Annuity Contracts

General knowledge of Pension Plans

Job description

Location Designation: Hybrid - 3 days per week

Role Overview

The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business.

Training & Development

You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team.

What You'll Do

• Process annuity requests for Group Annuity contracts in accordance with contractual provisions.
• Process Required Minimum Distribution (RMD) requests.
• Handle inbound/outbound calls from the customer service lines, responding to both institutional and individual annuitant inquiries.
• Provide up to date information for Institutional clients including pricing, interest calculations, account balances, audit inquiries, annuity quote request and information for tax filings.
• Establish and maintain high quality internal and external customer relationships – assessing and responding to their needs effectively.
• Develop an understanding of operational procedures as well as company, industry and regulatory policies and be able to communicate with clients regarding these matters.
• Learn and maintain a strong working knowledge of multiple applications, products and services.
• Maintain files in accordance with company business policies.
• Provide support to Stable Value Service group.

What You'll Bring

• Bachelor’s Degree or equivalent business experience.
• General knowledge of Group Annuity Contracts and/or Stable Value Contracts a plus.
• General knowledge of Pension Plans (Defined Benefit/Contribution) a plus.
• Excellent time management, organizational and multi-tasking skills required to effectively manage a diverse workload.
• Strong written and verbal communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Must be result oriented and a team player.
• Ability to adapt quickly and remain effective in a dynamic, fast-paced environment.
• Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery.
• Flexible and resilient in a changing environment.
• Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights.

Candidates must live within 50 miles radius of our 30 Hudson Street Jersey City, NJ 07302 location to be considered

#LI-AP3

#LI-HYBRID

Pay Transparency

• Salary Range: $45,000-$52,000
• Overtime eligible: Nonexempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.