Institutional Billing and Collections Specialist

Fulgent Genetics; El Monte, Northern (CA, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Fulgent Genetics in El Monte, CA is seeking an Institutional Billing and Collections Specialist to manage hybrid billing and collections for institutional clients. You will generate invoices, track payments, resolve billing disputes, maintain records, and collaborate with Sales, Project Management, and Accounting to ensure timely reporting.

Applicants should have a high school diploma and 2–3+ years in medical billing or accounts receivable, with strong Excel skills and familiarity with

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree is a plus.
• 2 to 3+ years of experience in medical billing, accounts receivable, collections, or customer service finance roles.
• Strong Excel skills (formulas, filtering, formatting) and familiarity with ERP systems.

Responsibilities

• Invoice generation: create and send invoices based on contracts or pricelists.
• Payment tracking: outbound collection calls and monitor outstanding balances.
• Dispute resolution: address billing questions and resolve discrepancies clearly.
• Record keeping: maintain financial logs and aging reports for management.
• Cross-functional support: coordinate with sales, project management, and accounting for accurate reporting.

Skills

Strong communication

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Excel

NetSuite

Quadax

Xifin

Job description

# Institutional Billing and Collections SpecialistFLGT 4399 BLDG 2 - El Monte, CA 91731## OverviewSalary Range$22.00 - $31.00 HourlyLevelExperiencedPosition TypeFull TimeEducation LevelHigh SchoolCategoryBiotech## Description**About Us**Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.**Summary of Position**The **Institutional Billing and Collections Specialist** is responsible for the hybrid Billing & Collection functions for institution clients. You will divide your time between the billing and the collection functions equally to achieve our Account Receivable targets. The candidate should have knowledge of general accounting principles and be proficient at MS Office (especially Excel). The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both electronically and over the phone, as he or she will frequently deal with higher levels of management.**Key Job Elements*** Invoice Generation: Prepare and send complete and accurate physical or electronic invoices to clients based on contracts, LSA’s or pricelists using electronic software.* Payment Tracking: Making outbound collection calls in a professional manner while keeping and improving customer relations to monitor accounts for outstanding balances and follow up on late accounts.* Dispute Resolution: Answer client billing questions and resolve pricing or payment discrepancies through clear communication.* Record Keeping: Maintain organized financial logs, update customer database accounts, and prepare periodic aging reports to identify issues attributing to account delinquency and discuss them with management.* Cross-Functional Support: Coordinate with sales, project management, and accounting departments to verify billing data and to ensure accurate and timely reporting and analysis.## Qualifications**Knowledge/Experience*** Education: High school diploma or GED required; associate’s or bachelor’s degree is a plus,* Experience: 2 to 3+ years of experience in medical billing, accounts receivables, collections, or customer service finance roles. Knowledge of accounting and bookkeeping procedures is a plus.* Software Proficiency: Basic math and strong familiarity with Excel including formulas, data filtering and formatting, bookkeeping platforms NetSuite, or ERP systems like Quadax, Xifin.* Soft Skills: Excellent strong communication skills, including writing, speaking and active listening, and customer service skills to handle sensitive financial discussions related to billing disputes or payment processes. Ability to multitask, prioritize and meet deadlines.* Attention to Detail: High accuracy in data entry and a strong grasp of basic math and accounting principles to produce quality work.**Supervisory Responsibilities:*** None**Reports To*** Billing Manager**Environment**Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.For California residents, please see the link below to access our CCPA Privacy Notice.CCPA Privacy Notice for California Residentshttps://tinyurl.com/FulgentCCPA *Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question — that choose to submit a resume or client information to our career page or to any employee of Fulgent — will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.*