Installer/Trainer Full Time (Bilingual)

Sorenson Communications; Ocala (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Sorenson Communications is seeking a caring Installer/Trainer to help customers in their homes learn to use CaptionCall phones. This part-time role offers flexible scheduling and potential for growth, with opportunities to train customers and promote CaptionCall services.

The role involves in-home training, basic tech setup, and occasional travel, with a focus on delivering excellent customer service to diverse clients including seniors.

Qualifications

• Basic computer knowledge required.
• Sales experience preferred.
• Experience in the hearing health field is beneficial.
• Experience working with senior citizens is desirable.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service to customers.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls and submit invoices and feedback on customer interactions.
• Maintain customer records and required reports.

Skills

Basic computer knowledge

Sales experience

Hearing health field experience

Senior citizens experience

Education

High School Diploma or GED

Job description

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

• High School Diploma or GED

Experience

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

For further information, please review the Know Your Rights notice from the Department of Labor.