Installer/Trainer Full Time

Sorenson Communications, LLC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Sorenson Communications, LLC in Pittsburgh is seeking candidates for a role focused on installing and troubleshooting CaptionCall phones. The position requires training customers on phone usage, promoting the CaptionCall service, and participating in events. Preferred qualifications include experience in the hearing health field and working with seniors, while a high school diploma or GED is mandatory. The job may involve less than 25% travel and necessitates strong communication skills.

Qualifications

• Basic computer knowledge and experience are required.
• Experience working in the hearing health field is preferred.
• Experience working with senior citizens is beneficial.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Participate in corporate events and trade shows.

Skills

Effective communication in English

Reliability

Organization

Punctuality

Education

High School Diploma or GED

Tools

Basic computer knowledge

Job description

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• High School Diploma or GED

Experience

Minimum Years of Experience:

• Basic computer knowledge and experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.