Installer/Trainer Full Time

Sorenson Communications; Effingham (IL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

Sorenson Communications is hiring an Installer/Trainer to train customers in using CaptionCall phones at clients’ homes. This full-time role involves hands-on installation, troubleshooting, and delivering excellent service with a focus on accessibility for individuals with hearing loss.

Travel is less than 25%, with some evenings/weekends required. A High School Diploma or GED is required, and growth opportunities exist within the organization.

Qualifications

• Provide excellent customer service.
• Ability to communicate effectively in English (reading, writing, speaking, listening).
• Willingness to work evenings and weekends as needed.
• Must be able to travel for site visits and trainings.
• Reliable, organized and punctual; able to adapt to changing environments.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and features.
• Promote the CaptionCall service to customers.
• Assist Outreach Specialist with lead generation as needed.
• Support broader CaptionCall activities and suggest ways to expand reach.
• Meet or exceed installer/trainer goals set by management.
• Complete service calls and maintain customer records.

Skills

Customer service

English communication

Evenings/weekends

Travel by air

Reliable and punctual

Adaptability

Education

High School Diploma or GED

Job description

Pay Range: Hourly + Piece Rate

• $12.78 to 21.34 (Based off location and experience)

Additional Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Ability to adapt to constantly changing environments

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Qualifications

Education

High School (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.