Installer Trainer

Papa Johns; Louisville (KY); On-site; USD 30,307 - 41,328; Full time

Job summary

Papa John's in Louisville, KY is seeking a Field Systems Technician to install, configure, and train on the point of sale system for new store openings. You will ensure hardware and software meet standards and provide hands-on support during launch.

You will also train store personnel, document installation progress, and handle routine maintenance when traveling is not required, leveraging the company's certification program.

Qualifications

• Install and configure POS hardware and software at stores.
• Provide on-site training and support for the POS system during store openings.
• Document installation progress, expenses, and time accurately.

Responsibilities

• Install, train, and support POS hardware and software per guidelines.
• Train store personnel on POS use, troubleshooting, and order entry.
• Complete status reports and filed expense/time reports on installation.

Skills

POS installation

Customer training

Troubleshooting

Documentation

Tools

POS software

Job description

Job Summary

Ensure point of sale system is set up, installed, and trained according to guidelines. Provide support for the system during the store's opening day.

Job Responsibilities

• Install, train, and support computer hardware and software by applying skills acquired through the company’s sponsored certification program. Assume full accountability to insure the installation meets all standards.
• Train store personnel on the use of the point of sale system, including troubleshooting, order entry, driver dispatch, and demonstrating the appropriate use of the system manual.
• Complete all status reports and documentation with regard to the installation. Complete and file timely & accurate expense and time reports according to established guidelines.
• Provide maintenance and support for all IS when not travelling.
• Formulate and execute decisions based on previous field level experiences, related to unique circumstances that occur during the course of the assigned installation, training and support of the field systems team members.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish). Papa John's is an Affirative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.