Installer Service Specialist

O'Reilly Auto Parts; Texas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition assistance programs

Stock purchase plan

Paid time off

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery team activities. You will ensure accurate order processing, timely deliveries, and proper vehicle service records.

The role emphasizes strong mechanical knowledge, good communication, and willingness to work across front and back-of-house duties. Bilingual candidates are encouraged to apply and growth opportunities exist within the company.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Bilingual candidates encouraged to apply.
• ASE Certification is desirable.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice, pick and stage parts for delivery.
• Direct delivery specialists to ensure timely deliveries.
• Ensure delivery vehicles are serviced and inspected; record daily mileages.
• Collaborate with Sales Specialists and Territory Managers to provide superior service.
• Verify parts and cores are billed before customers leave the store.
• Ensure returns for cores and warranty are picked up and credited promptly.
• Assist on front or retail counters as needed; support backroom duties.
• Process customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

Skills

Mechanical knowledge

Communication skills

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required

• Strong background in mechanics.
• Above average communication skills.

Desired

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.