Installer Service Specialist

O'Reilly Auto Parts; Memphis (TN); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Emplr.

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Descrizione del lavoro

The Installer Service Specialist at O'Reilly Auto Parts is a skilled parts expert serving professional customers from the installer counter. This role directs the daily work of the delivery team to ensure accurate and timely order deliveries and seamless customer service.

Bilingual candidates encouraged; responsibilities include handling orders, coordinating between sales and delivery, inspecting vehicles, processing returns, and supporting front and backroom duties as needed.

Competenze

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Mansioni

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, direct delivery staff to ensure timely delivery.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure daily vehicle inspections are completed and mileages are entered into fleet devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave.
• Ensure core and warranty returns are picked up and credited promptly.
• Audit returns for warranty abuse and ensure proper tagging.
• Assist on front counter and retail counter as needed.
• Help with backroom duties (auto-load, returns, stock) as needed.
• Assist with customer labor claims, ensuring fast processing.
• All other duties as assigned.

Conoscenze

Mechanics background

Communication skills

Automotive repairs knowledge

Spanish language

Formazione

ASE Certification

Descrizione del lavoro

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required

• Strong background in mechanics.
• Above average communication skills.

Desired

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.