Installer Service Specialist

O'Reilly Auto Parts; Fowler (CA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Career Growth

Job summary

O’Reilly Auto Parts in Fowler, CA is seeking team members to assist installers and professional customers by processing orders via phone and online, ensuring accurate invoicing, and coordinating parts readiness for delivery. You will help maintain delivery vehicles and complete daily inspections while supporting sales teams to deliver excellent service.

Responsibilities include accurate billing of merchandise, warranty parts, and cores, along with timely pickup of returns and aid in backroom

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct effort to pick and stage parts for delivery.
• Ensure delivery vehicles are serviced and maintained to company standards.
• Ensure daily vehicle inspections and mileage logging in fleet devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave.

Skills

Mechanics

Communication

Job description

Compensation Pay Range

$16.50 - $24.50

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Bilingual candidates encouraged to apply.

Essential Job Functions

Work with installers/professional customers to develop sales relationships.

Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

• Strong background in mechanics.
• Above average communication skills.

Desired

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Equal Employment Opportunity Statement

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.