Installer Service Manager

O'Reilly Auto Parts; North Conway (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an experienced and technical installer counter specialist to oversee sales and service at the installer counter. The role emphasizes maximizing installer sales, directing the installer service team, and coordinating with store management to staff delivery specialists and support personnel.

Applicants with hands-on automotive repair knowledge, fluency in multiple languages, and ASE certification are encouraged.

Qualifications

• Experience supporting installer counter sales and service.
• Strong communication and customer-service abilities.

Responsibilities

• Maximize installer sales and focus on market entitlement.
• Direct and supervise installer service counter team for top-tier service.
• Collaborate with store manager to staff ISSs and delivery personnel.
• Assist in recruitment by coordinating interviews and candidate assessments.
• Ensure efficient routing of delivery specials to maximize customer service.
• Handle commercial customer complaints promptly and professionally.
• Audit and coordinate vehicle maintenance and quarterly inspections.
• Oversee inventory discrepancies with management and assist collections on past-due accounts.
• Provide performance feedback for ISS and delivery staff to management.
• Ensure all training programs are completed by team members.

Skills

Technical parts specialist

Communication skills

Education

ASE Certification

Job description

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Responsible for maximizing installer sales, focusing on market entitlement.

Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.

Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.

Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.

Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.

Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.

Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)

Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.

Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.

Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.

Works with store manager and credit department to assist with collection of past due accounts.

Provides input to store manager, regarding ISS and delivery specialist performance evaluations.

Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.

Completes routine MVR and driver’s license audits on delivery specialists.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Leading technical parts specialist, good background in mechanics

Above average communication skills

Desired:

Hands-on knowledge of automotive repairs

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

_O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.