Installer III

2245 SE Acquisition Sub LLC; Georgia; On-site; USD 3,582,000 - 4,959,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an Installer III to install HVAC equipment in customers' homes under supervision. You will perform startups, ensure proper ductwork installation, and promote services while delivering excellent customer service.

The role requires 4+ years of HVAC experience, EPA and safety certifications, and a valid driver's license. You will collaborate with Field Supervisors and maintain a professional image on-site.

Qualifications

• High school diploma or GED with HVAC training and 4+ years of experience.
• Must possess EPA and safety certifications and a valid driver’s license.
• Ability to read wiring diagrams and troubleshoot HVAC systems.
• Strong communication and customer-service skills.

Responsibilities

• Install HVAC equipment and accessories in customer homes.
• Perform startups and balance airflow on systems.
• Provide excellent customer service and promote services.
• Maintain tools, vehicles, and paperwork in order and safety.
• Train other installers and assist with job planning and estimating.

Skills

HVAC training

EPA certification

Driver's license

Customer service

Safety consciousness

Communication skills

Education

High School Diploma/GED

Tools

HVAC tools

Duct fabrication tools

Job description

Welcome! The Installer III applies general knowledge to assist with moderately complex projects and assignments within the Installation family. Works under general supervision.

Key Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
• As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Performs start-ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Collects payment from customer.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• May be responsible for completing material requisition forms and related administrative activities.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Trains other installers in technical skills and company procedures, as assigned.
• Performs similar/other duties as needed or assigned.

Health & Safety Roles and Responsibilities

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately. Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately. Corrects substandard acts or conditions within area of control. Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s). Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn. Complies with the general rules as prescribed by company program(s) procedure(s). Operates devices or equipment as prescribed by company program(s) or procedure(s). Participates in any safety initiatives, teams, or committees. Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately. Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents. Does not perform any act that may endanger the safety or well-being of others. Does not engage in any pranks, contests, or rough boisterous behavior. Works in compliance with applicable legislative requirement.

Desired Skills and Qualifications

High school diploma or GED with additional training and 4+ years’ experience in HVAC technical training certification required. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. EPA and safety certifications required. Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories. Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories. Proficient in the layout and installation requirements of duct work and duct fittings. Advanced mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various installation projects. Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment. Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision. Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision. Ability to calculate heat gain and loss on buildings using approved methods. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time-management and organizational skills. Valid driver’s license with acceptable driving record. Available to work flexible hours and on-call shifts as needed. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Minimum Experience and Education

• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail]

Company Home

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

About Service Experts

Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.