Installer II (Task Based)

2240 Service Experts Heating & AC LLC; Town of Charlotte (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Top pay

Paid time off

401(k) retirement plan

Company paid insurance

Training academy

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced installer to complete residential and light commercial HVAC system installations. You will install equipment, perform start-ups, and ensure customer satisfaction while communicating clearly with clients.

You will train other installers, assist field supervisor, and help with planning, audits, and paperwork. A high school diploma or GED, HVAC training certification, EPA and safety certifications, and a valid driver's license are

Qualifications

• Requires High school diploma or GED with additional training; EPA and safety certifications required.
• Strong fundamentals of HVAC systems and installation procedures.
• Ability to read wiring diagrams and troubleshoot electrical/refrigerant/duct issues.

Responsibilities

• Install HVAC equipment and accessories in residential and light commercial settings.
• Perform start-ups, duct fabrication, and system balancing with minimal supervision.
• Provide excellent customer service and resolve issues to ensure satisfaction.
• Train other installers and assist Field Supervisor with site planning and audits.

Skills

Customer service

Communication

Time management

Problem solving

Team training

Education

High school diploma or GED

HVAC technical training certification

Job description

Welcome! Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required Performs start-ups on air conditioning and heating systems and other components Delivers excellent customer service and sustains high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer Represents the company professionally, honestly, and ethically in all business matters and concerns Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assists the Field Supervisor or General Manager with site supervision, planning, and estimating Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction Trains other installers in technical skills and company procedures, as assigned Performs similar/other duties as needed or assigned

Desired Skills and Qualifications:

High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories Proficient in the layout and installation requirements of duct work and duct fittings Advanced mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various installation projects Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Ability to calculate heat gain and loss on buildings using approved methods Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver’s license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds Service Experts Company Perks and Benefits for YOU

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Minimum Experience: 2+ years Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.