Installer II

Service Experts; Richardson (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Top Pay for Top Performers

Generous PTO

Advancement opportunities across the U

Medical, Dental, Vision Insurance

Training Academy

401(k) with company match

Life Insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Heating & Air Conditioning is seeking an HVAC Installer to install residential and light commercial systems, ducts, and related equipment. You will perform start-ups, balance airflow, and ensure customer satisfaction while following company standards.

You’ll design and fabricate ducts and assist the Field Supervisor with planning and audits. A valid driver’s license, EPA safety certifications, and 2+ years of HVAC experience are required.

Qualifications

• 2+ years HVAC installation experience and training certification required.
• EPA and safety certifications required.
• Licensed or certified as required for the work area.
• Proficient in heating, air conditioning, ventilation, and related accessories.
• Proficient in reading wiring diagrams and troubleshooting electrical/refrigerant systems.
• Must have valid driver's license and good driving record.

Responsibilities

• Install HVAC equipment and accessories in customers' homes or small commercial sites.
• Perform system start-ups and balance airflow; diagnose basic issues.
• Design, fabricate and install ducts and fittings as needed.
• Deliver excellent customer service and document work clearly.
• Design and plan site work with supervision; supervise or train others as needed.
• Maintain company vehicle, tools and paperwork; assist with audits and planning.

Skills

HVAC installation

Duct design & fabrication

Electrical wiring

Customer service

Physical stamina

Education

High school diploma / GED

HVAC technical training certification

Tools

Duct fabrication tools

Electrical multimeter

Job description

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home

• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.

• Designs, fabricates, and installs various ducts and duct fittings as required

• Performs start-ups on air conditioning and heating systems and other components

• Delivers excellent customer service and sustains high levels of customer satisfaction.

• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

• Responsible for delivery and removal of equipment needed to complete the installation work

• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for

• Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer

• Represents the company professionally, honestly, and ethically in all business matters and concerns

• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image

• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating

• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction

• Trains other installers in technical skills and company procedures, as assigned

• Performs similar/other duties as needed or assigned

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training certification required

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

• EPA and safety certifications required

• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories

• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories

• Proficient in the layout and installation requirements of duct work and duct fittings

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

• Proficient and able to operate all necessary tools and equipment to perform various installation projects

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVACequipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to nosupervision

• Ability to calculate heat gain and loss on buildings using approved methods

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

• Effective and efficient time-management and organizational skills

• Valid driver’s license with acceptable driving record

• Available to work flexible hours and on-call shifts as needed

• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)

• Generous PTO provided

• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.

• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs

• Company-provided smart phone , tablet , uniform plan , and tool replacement program

• We’ll make you better at what you do with our internal Training Academy

• Best-in-class401(k) Retirement Savings Planwith attractive company matching contributions

• Company-paid employee Life Insurance with options for YOU and your Family!

• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work

• Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs

Minimum Experience: 2+ years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]