Installer II

Service Experts; Elyria (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced HVAC Installer to install residential and light commercial systems and accessories in customers' homes. You will work under supervision to ensure proper installation, quality, and customer satisfaction.

Responsibilities include equipment and duct work installation, performing start-ups, delivering excellent service, maintaining tools and vehicles, and adhering to safety and company procedures.

Qualifications

• High school diploma or GED with HVAC training and 2+ years of experience
• Must possess applicable licenses/certifications per local laws
• EPA and safety certifications required
• Fundamentals of heating, cooling, ventilation equipment and accessories
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems
• Strong communication, time-management, and customer-service skills
• Valid driver’s license with clean record; flexible hours/on-call

Responsibilities

• Install HVAC equipment and accessories in customers' homes per company requirements
• Design, fabricate, and install ducts and fittings as needed
• Perform start-ups and balance airflow
• Provide excellent customer service and promote products/services
• Maintain and organize tools, vehicles, and paperwork
• Trains other installers when assigned
• Follow safety procedures and company policies

Skills

HVAC installation

Electrical wiring

Diagnostics

Duct design/fabrication

Customer service

Time management

Driving

Education

High school diploma or GED

HVAC training/certification

Tools

HVAC tools

Duct fabrication tools

Electrical testing tools

Job description

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home

• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.

• Designs, fabricates, and installs various ducts and duct fittings as required

• Performs start-ups on air conditioning and heating systems and other components

• Delivers excellent customer service and sustains high levels of customer satisfaction.

• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

• Responsible for delivery and removal of equipment needed to complete the installation work

• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for

• Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer

• Represents the company professionally, honestly, and ethically in all business matters and concerns

• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image

• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating

• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction

• Trains other installers in technical skills and company procedures, as assigned

• Performs similar/other duties as needed or assigned

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training certification required

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

• EPA and safety certifications required

• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories

• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories

• Proficient in the layout and installation requirements of duct work and duct fittings

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

• Proficient and able to operate all necessary tools and equipment to perform various installation projects

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVACequipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to nosupervision

• Ability to calculate heat gain and loss on buildings using approved methods

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

• Effective and efficient time-management and organizational skills

• Valid driver’s license with acceptable driving record

• Available to work flexible hours and on-call shifts as needed

• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience: 2+ years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]