Installer Helper I

2240 Service Experts Heating & AC LLC; Salem (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Service Experts Heating & AC LLC is seeking an Installer Helper I to join our Installation team in Salem, VA. This entry-level role supports Installer staff in home HVAC projects, learns to handle heating, cooling, ventilation, and related equipment, and participates in safe, supervised work practices.

The position emphasizes reliability, teamwork, and the ability to follow directions while building foundational HVAC knowledge and customer service skills on the job.

Qualifications

• High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred

Responsibilities

• Assist with installing HVAC equipment and accessories in customer homes under supervision
• Assist in installation of ducts and duct fittings
• Support delivery and removal of equipment needed to complete installations
• Maintain vehicle, tools and company property, ensuring proper use and care
• Complete paperwork neatly and promptly
• Represent the company professionally in all business matters
• Maintain safe work practices and follow PPE requirements
• Attend to regular attendance and adapt to changes in job duties

Skills

High school diploma

EPA certification

Driver's license

0-2 years HVAC

Customer service

Physical effort

Education

High School Diploma/GED

Job description

Welcome! The Installer Helper I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Installation family. Works under close supervision.

Key Responsibilities:

• Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer's home
• Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
• Assists in the installation of ducts and duct fittings
• Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction
• Assists in the delivery and removal of equipment needed to complete the installation work
• Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and properly accounted for
• As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Health & Safety Roles and Responsibilities :

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment
• Basic skills in reading wiring diagrams
• Effective communication skills to communicate with customer and to provide excellent customer service
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]