Installer Helper I

Service Experts; Salem (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Service Experts is looking for an Assistant Installer to support residential and light commercial HVAC installations under direct supervision. You’ll help with equipment setup, ductwork, and accessories while delivering excellent service and maintaining safety.

You’ll also assist with paperwork and uphold the company’s professional image. The role requires basic HVAC knowledge, EPA/safety certifications, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

• High school diploma or GED with additional HVAC training preferred.
• Must meet licensing or certification requirements for the area.
• EPA and safety certifications required.
• Basic knowledge of heating, ventilation and air conditioning equipment.
• Mechanical aptitude and ability to operate/use tools.
• Able to read wiring diagrams and communicate effectively.
• Valid driver's license with acceptable driving history.
• Willing to work flexible hours and on-call shifts.
• Ability to lift up to 75 pounds and move items weighing up to 50 pounds.

Responsibilities

• Assist Installer/Lead Installer in installing HVAC equipment in homes.
• Help install ducts, fittings, and related accessories per specs.
• Support delivery and removal of equipment for installations.
• Maintain neat, accurate paperwork and professional conduct.
• Ensure vehicles and tools are clean, maintained, and accounted for.
• Demonstrate reliable attendance and customer-focused service.

Skills

Customer service

Safety awareness

Mechanical aptitude

Reading wiring diagrams

Time management

Education

High School Diploma or GED

Technical training certification (preferred)

Tools

Duct installation tools

Basic hand tools

Ladder safety knowledge

Job description

Welcome!

Assists the Installer or Lead Installer in the installation of residential and/or light commercial HVAC equipment and accessories. Work is performed under direct supervision.

Key Responsibilities

• Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer's home
• Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
• Assists in the installation of ducts and duct fittings
• Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction
• Assists in the delivery and removal of equipment needed to complete the installation work
• Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and properly accounted for
• As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills And Qualifications

• High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment
• Basic skills in reading wiring diagrams
• Effective communication skills to communicate with customer and to provide excellent customer service
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]