Installed Base Manager

ABB Inc.; Atlanta (GA); On-site; USD 68,600 - 109,760; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Employee stock purchase plan

Job summary

ABB is seeking an Installed Base Manager within the ELSE US organization to lead data integrity and governance for installed base records across the United States. You will bridge factory operations, sales, and end users to ensure accurate asset data throughout the product lifecycle.

You will coordinate cross-functional teams, act as the platform administrator for installed base systems, and drive continuous improvements in data quality, validation, and reporting.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations, or related field, or equivalent experience.
• 3+ years in data management, operations, or sales operations, ideally in electrical industry.
• Experience working cross-functionally with sales, operations, and manufacturing teams.
• Excellent organizational skills with attention to data accuracy.
• Strong communication and interpersonal skills for stakeholder engagement.
• Proficiency in CRM/installed base platforms (Salesforce, SAP).
• Preference for process formalization or change management and installed base knowledge.

Responsibilities

• Lead installed base management operations by standardizing processes and improving data management across the US.
• Coordinate cross-functional work with Factory and Sales teams to transfer, validate, and maintain installed base data.
• Serve as the primary installed base platform administrator and user support lead, including training and access rights management.
• Own data quality, governance, site validation, and ongoing cleanup and reporting initiatives.

Skills

Data management

Cross-functional collaboration

CRM platforms

Communication

Attention to detail

Stakeholder engagement

Sales operations

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Product Marketing Manager

Your role and responsibilities:

The Installed Base Manager is a critical role within ABB's ELSE US organization, responsible for building, formalizing, and maintaining the integrity of our installed base management processes across the United States. This individual will serve as the primary point of contact for all installed base activities, bridging the gap between factory operations, sales teams, and end users to ensure accurate and up-to-date asset data throughout the product lifecycle.

This role is contributing to the Electrification Services Division in the United States.

You will be mainly accountable for:

• Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
• Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
• Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
• Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

Qualifications for the role:

• Bachelor's degree in Business Administration, Engineering, Operations, or a related field or equivalent work experience associated with the job description.
• 3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in electrical industry.
• Experience working cross-functionally with sales, operations, and manufacturing teams.
• Excellent organizational skills with a high attention to detail and data accuracy.
• Strong communication and interpersonal skills with the ability to engage stakeholders at all levels.
• Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).
• Preferred background includes: process formalization or change management initiatives, and an understanding of installed base or asset management processes and tools.

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

MyBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.