Installations Specialist

Motive; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Motive is seeking an Installation Specialist to install, maintain, and repair telematics devices in customer vehicles, blending hands-on technical work with customer interaction and project management. You will travel 50–75% annually, train customers on-site, oversee installations, audit third‑party work, and collaborate with Field Engineering to drive product improvements.

Join a team delivering safer, more productive fleets and helping customers realize the full value of Motive's

Qualifications

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service and repair.
• Knowledge of vehicle wiring and electrical systems; ability to read wiring diagrams.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and perform physical tasks.
• Experience installing IoT devices and aftermarket electronics at scale.
• Strong technical background; able to manage complex installations independently.
• Excellent communication; able to train customers and collaborate with teams.
• Willingness to travel at least 50% of the time.
• Spanish language proficiency preferred.

Responsibilities

• Install Motive product suite (gateways, AI cameras) on customer vehicles.
• Train customers on-site and support trials.
• Manage RMAs and lead on-site deployments for strategic customers.
• Oversee installation projects and perform on-site quality checks.
• Collaborate with Field Engineering to inform product improvements.
• Create installation guides for custom configurations or unique requests.
• Provide remote assistance to third-party installers with questions.
• Escalate and resolve technical issues for stakeholders.

Skills

IoT device installation

On-site training

Customer collaboration

Travel readiness

Electrical systems

Spanish language

Valid driver's license

Education

High school diploma

Tools

Wiring diagrams

Automotive electronics

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

The person in this role will be required to travel 50-75% of the time annually.

What You'll Do:

• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

What We're Looking For:

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
• Spanish Language proficiency preferred.

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

• San Francisco, California
  $65,000—$75,000 USD
• U.S. metropolitan areas: New York City Area and Seattle, WA
  $65,000—$75,000 USD
• Other locations in the United States
  $65,000—$75,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.