Installation Technician I (EU)

HighRes Biosolutions; Berlin (NH); Remote; EUR 35,000 - 50,000; Full time

Job summary

An established industry player is seeking an Installation Technician I to join their innovative team in laboratory automation. This exciting entry-level role offers the chance to make a significant impact by configuring robotic systems and ensuring seamless installations at customer sites. The position requires excellent communication skills, as you'll be interacting with clients and collaborating with internal teams. With a focus on quality and attention to detail, you'll be responsible for electrical and mechanical assemblies while adhering to safety protocols. If you're passionate about life sciences and robotics and enjoy traveling, this is the perfect opportunity for you!

Qualifications

• Graduation from an accredited Electronics Technician program or relevant experience required.
• Must have excellent communication skills and be fluent in English and German.

Responsibilities

• Perform electrical and mechanical assemblies according to specifications.
• Travel extensively for installations and customer support.

Skills

Electrical Assembly

Mechanical Assembly

Troubleshooting

Communication Skills

Attention to Detail

Quality Assurance

Customer Service

Education

Electronics Technician Program

Apprenticeship in Electronics

1-3 years of Electronics Installation Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

JIRA

Job description

Job Details

Job Location: Germany/DACH Region - Berlin

Salary Range: Undisclosed

Description

Location: Germany/Remote

Salary: € 35,000-50,000 Annually

HighRes Biosolutions is the leading global laboratory automation company, empowering scientists to create results by connecting instrumentation, software, and data – from anywhere in the world. Our partners achieve unprecedented levels of productivity while continually adapting to dynamic scientific, technological, and organizational structures.

Overview:

We are searching for an Installation Technician I located near any major Central Europe airport. This is an exciting opportunity to have a real impact on the development of our lab automation platforms. The successful candidate will work with multiple teams to configure robotic systems to meet customer installation specifications and then travel to that customer site for the installation. This will be a customer-facing role when on-site with our clients, so polished, professional communication is essential!

This is an amazing opportunity for someone looking for an entry-level role or someone passionate about the intersection of life sciences and robotics. This is a home-based position but requires a significant amount of domestic and international travel, up to 80%.

The ideal candidate would be a curious individual and fast learner, able to work independently, as well as work cross-functionally internally and with a customer. The ideal candidate will collaborate with other system techs to complete builds on time with high-quality work.

Current Driver’s License and Passport are required. This position will report to the Manufacturing Operations Manager.

Role Requirements:

1. Perform electrical and mechanical assemblies using schematics, mechanical drawings, and procedures.
2. Adhere to all safety protocols.
3. Ability to follow procedures, documentation, and verbal instructions.
4. Must be able to read electrical and mechanical drawings.
5. Have a keen eye for quality and attention to detail.
6. Understanding of electrical principles and standards.
7. Communication with internal departments to report quality issues and defects.
8. Able to troubleshoot and diagnose electrical issues – DC and AC voltages.
9. Able to use a computer to perform calibration and commissioning tasks of HighRes devices.
10. Willing to travel for extended periods of time (2-3 weeks internationally, occasionally as much as 8 weeks for training in the U.S. when first hired).
11. Able to work in confined spaces.
12. Capable of lifting up to 25kg.
13. Works proactively with support and cross-functional groups to achieve timely and customer-focused issue resolution.
14. Complete accurate and timely documentation of support case issues, activities, and resolution.
15. Assist customers with Pre-SAT issues.

Qualifications

Qualifications:

1. Graduation from an accredited Electronics Technician program or apprenticeship program, or 1-3 years of electronics installation and/or maintenance experience.
2. Great communication skills, oral and written.
3. Must understand and speak English at a C1 level.
4. Fluent in German.
5. Basic Computer skills - Microsoft Word, Excel, Outlook, Teams.
6. Automation/Robotics background is a plus.
7. Ability to be personally accountable and still thrive in a team environment.
8. Knowledge of Enterprise Resource Planning (ERP) and product lifecycle management (PLM) systems is a plus.
9. Knowledge of JIRA is a plus.

About HighRes

We design and build innovative robotic systems and laboratory devices used by pharmaceutical and biotech companies and academic research laboratories. Our work helps scientists accelerate drug discovery, high throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, and molecular diagnostics with highly flexible, expandable, and modular integrated systems, bench-top devices, and consumables that are easily configured (and reconfigured) to create research environments conducive to achieving breakthrough results.