Installation Technician - Hanover MA

VIP Tires & Service; Town of Virgil (MA, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Installation Technician, where your skills in automotive repair and customer service will shine. In this role, you will ensure that every customer receives top-notch service and that all repairs are done right the first time. You will work in a supportive environment that values safety, teamwork, and quality. If you are passionate about cars and committed to delivering exceptional service, this is the perfect opportunity for you to grow your career in the automotive industry.

Qualifications

• Knowledge of automotive repair and maintenance procedures.
• Ability to follow safety protocols and work effectively in a team.

Responsibilities

• Perform automotive repair and maintenance services for customers.
• Ensure compliance with safety and quality service policies.

Skills

Automotive Repair

Customer Service

Safety Compliance

Teamwork

Education

High School Diploma or Equivalent

Tools

Automotive Diagnostic Tools

Tire Changing Equipment

Job description

2144 Washington St, Hanover, MA 02339, USA Req #739

Monday, December 9, 2024

REPORTING TO: Service Manager

EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
11. Quality, Safety & Housekeeping Responsibilities
12. Additional Responsibilities (Performs other functions as required.)
13. Facility and Equipment Maintenance
14. Procedural Compliance

PERFORMANCE MEASUREMENT:

· Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours

· Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK:

· SCHEDULE: The standard expectation is 5-day work and 40 hours per week.

· ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities
2. Minimum Educational and/or Experience Level
3. Certificates, Licenses, and/or Registrations

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT:

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

IT-1

VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment.